通过 Microsoft Dynamics CRM 4.0 Resource Center 提供的所有中文 (PRC) 文章 http://rc.crm.dynamics.com/rc/regcont/zh_cn/op/default.aspx?WTT.rss_f=CRMRC_OP zh-cn rcerrors@microsfot.com rcerrors@microsfot.com © 2009, Microsoft Corporation. 保留所有权利. Wed, 16 Sep 2009 00:00:00 GMT Wed, 16 Sep 2009 00:00:00 GMT Articles http://rc.crm.dynamics.com/rc/regcont/zh_cn/op/articles/printphonelist.aspx?WTT.rss_f=CRMRC_OP Sun, 11 Mar 2007 00:00:00 GMT 在等车或者在等待会议开始时，打印一份当日电话联络活动报表。 http://rc.crm.dynamics.com/rc/regcont/zh_cn/op/articles/printphonelist.aspx?WTT.rss_f=CRMRC_OP http://rc.crm.dynamics.com/rc/regcont/zh_cn/op/articles/securityroles.aspx?WTT.rss_f=CRMRC_OP Fri, 09 Nov 2007 00:00:00 GMT 本文介绍如何在 Microsoft Dynamics CRM 中使用安全角色，以及您可能无法访问某些功能和区域的原因。 http://rc.crm.dynamics.com/rc/regcont/zh_cn/op/articles/securityroles.aspx?WTT.rss_f=CRMRC_OP http://rc.crm.dynamics.com/rc/regcont/zh_cn/op/articles/campaignresponses.aspx?WTT.rss_f=CRMRC_OP Fri, 09 Nov 2007 00:00:00 GMT 客户对您的市场营销活动做出了响应。接下来怎么办？您可以使用 Microsoft Dynamics CRM 中的市场活动响应，记录客户的响应以便跟踪报告和跟进。 http://rc.crm.dynamics.com/rc/regcont/zh_cn/op/articles/campaignresponses.aspx?WTT.rss_f=CRMRC_OP http://rc.crm.dynamics.com/rc/regcont/zh_cn/op/articles/sharedreminders.aspx?WTT.rss_f=CRMRC_OP Fri, 09 Nov 2007 00:00:00 GMT 虽然 Microsoft Dynamics CRM 没有提醒，但是您可以利用与 Microsoft Outlook Office 集成的功能来针对某些活动使用提醒。 http://rc.crm.dynamics.com/rc/regcont/zh_cn/op/articles/sharedreminders.aspx?WTT.rss_f=CRMRC_OP http://rc.crm.dynamics.com/rc/regcont/zh_cn/op/articles/followup.aspx?WTT.rss_f=CRMRC_OP Fri, 09 Nov 2007 00:00:00 GMT 在检查过程中安排跟进服务活动。 http://rc.crm.dynamics.com/rc/regcont/zh_cn/op/articles/followup.aspx?WTT.rss_f=CRMRC_OP http://rc.crm.dynamics.com/rc/regcont/zh_cn/op/articles/localdatagroup.aspx?WTT.rss_f=CRMRC_OP Fri, 09 Nov 2007 00:00:00 GMT 启程后，使用 Microsoft Dynamics CRM for Outlook with Offline Access 设置并激活您的便携式计算机上的本地数据组。您可以激活和取消激活这些本地数据组来更改您想要提供的数据。 http://rc.crm.dynamics.com/rc/regcont/zh_cn/op/articles/localdatagroup.aspx?WTT.rss_f=CRMRC_OP http://rc.crm.dynamics.com/rc/regcont/zh_cn/op/articles/emailsiglines.aspx?WTT.rss_f=CRMRC_OP Fri, 09 Nov 2007 00:00:00 GMT 使用可重复使用的独特签名行标识自己以及公司的电子邮件。使用 Microsoft Dynamics CRM 电子邮件模板，您可以为各种业务情形选择正确的签名。 http://rc.crm.dynamics.com/rc/regcont/zh_cn/op/articles/emailsiglines.aspx?WTT.rss_f=CRMRC_OP http://rc.crm.dynamics.com/rc/regcont/zh_cn/op/articles/moneymakinglists.aspx?WTT.rss_f=CRMRC_OP Fri, 09 Nov 2007 00:00:00 GMT 您可以使用 Microsoft Dynamics CRM 4.0 创建成功的业务市场营销列表。您可以通过 Microsoft Dynamics CRM 利用电子邮件市场营销列表和其他工具帮助定位合适的客户。 http://rc.crm.dynamics.com/rc/regcont/zh_cn/op/articles/moneymakinglists.aspx?WTT.rss_f=CRMRC_OP http://rc.crm.dynamics.com/rc/regcont/zh_cn/op/articles/improvesync.aspx?WTT.rss_f=CRMRC_OP Fri, 09 Nov 2007 00:00:00 GMT 提高 Microsoft Dynamics CRM 和 Microsoft Dynamics CRM for Outllook 之间的数据同步。 http://rc.crm.dynamics.com/rc/regcont/zh_cn/op/articles/improvesync.aspx?WTT.rss_f=CRMRC_OP http://rc.crm.dynamics.com/rc/regcont/zh_cn/op/articles/rescheduleappointments.aspx?WTT.rss_f=CRMRC_OP Fri, 09 Nov 2007 00:00:00 GMT 由于客户日常活动大大增加了，因此要安排时间为购买的产品提供服务可能会非常困难。使用 Microsoft Dynamics CRM 4.0 中的“服务日历”，您可以在 1 分钟内重新安排客户的服务邀约。 http://rc.crm.dynamics.com/rc/regcont/zh_cn/op/articles/rescheduleappointments.aspx?WTT.rss_f=CRMRC_OP http://rc.crm.dynamics.com/rc/regcont/zh_cn/op/articles/salestripplan.aspx?WTT.rss_f=CRMRC_OP Fri, 09 Nov 2007 00:00:00 GMT 为下一销售行程创建明确计划。 http://rc.crm.dynamics.com/rc/regcont/zh_cn/op/articles/salestripplan.aspx?WTT.rss_f=CRMRC_OP http://rc.crm.dynamics.com/rc/regcont/zh_cn/op/articles/iframesharepoint.aspx?WTT.rss_f=CRMRC_OP Fri, 09 Nov 2007 00:00:00 GMT 自定义 Microsoft Dynamics CRM 表单以显示 SharePoint 文档库。 http://rc.crm.dynamics.com/rc/regcont/zh_cn/op/articles/iframesharepoint.aspx?WTT.rss_f=CRMRC_OP http://rc.crm.dynamics.com/rc/regcont/zh_cn/op/articles/relationshiproles.aspx?WTT.rss_f=CRMRC_OP Fri, 09 Nov 2007 00:00:00 GMT 在多个客户记录之间建立关系并进行维护。 http://rc.crm.dynamics.com/rc/regcont/zh_cn/op/articles/relationshiproles.aspx?WTT.rss_f=CRMRC_OP http://rc.crm.dynamics.com/rc/regcont/zh_cn/op/articles/timeoffreschedule.aspx?WTT.rss_f=CRMRC_OP Fri, 09 Nov 2007 00:00:00 GMT 了解在员工生病请假时如何更新服务日历。 http://rc.crm.dynamics.com/rc/regcont/zh_cn/op/articles/timeoffreschedule.aspx?WTT.rss_f=CRMRC_OP http://rc.crm.dynamics.com/rc/regcont/zh_cn/op/articles/businessclosure.aspx?WTT.rss_f=CRMRC_OP Fri, 09 Nov 2007 00:00:00 GMT 在假日、公司会议及组织不进行服务活动和约会的其他时间，同时利用节假日来锁定用户的计划。 http://rc.crm.dynamics.com/rc/regcont/zh_cn/op/articles/businessclosure.aspx?WTT.rss_f=CRMRC_OP http://rc.crm.dynamics.com/rc/regcont/zh_cn/op/articles/activities.aspx?WTT.rss_f=CRMRC_OP Fri, 09 Nov 2007 00:00:00 GMT 了解 Microsoft Dynamics CRM 中活动的存储、显示和输入方式，以便进行自定义以符合雇员的任务。 http://rc.crm.dynamics.com/rc/regcont/zh_cn/op/articles/activities.aspx?WTT.rss_f=CRMRC_OP http://rc.crm.dynamics.com/rc/regcont/zh_cn/op/articles/completecampaigns.aspx?WTT.rss_f=CRMRC_OP Fri, 09 Nov 2007 00:00:00 GMT 了解如何从始至终管理市场活动。 http://rc.crm.dynamics.com/rc/regcont/zh_cn/op/articles/completecampaigns.aspx?WTT.rss_f=CRMRC_OP http://rc.crm.dynamics.com/rc/regcont/zh_cn/op/articles/neglected.aspx?WTT.rss_f=CRMRC_OP Fri, 09 Nov 2007 00:00:00 GMT 除了使用默认的“被忽略的案例”、“被忽略的客户”和“被忽略的潜在顾客”报表之外，您还可以使用 Microsoft Office Excel 2003 和 Microsoft Dynamics CRM 创建自己的报表。 http://rc.crm.dynamics.com/rc/regcont/zh_cn/op/articles/neglected.aspx?WTT.rss_f=CRMRC_OP http://rc.crm.dynamics.com/rc/regcont/zh_cn/op/articles/serviceactivitydiagram.aspx?WTT.rss_f=CRMRC_OP Fri, 09 Nov 2007 00:00:00 GMT 这是个粗略的关系图，其中说明如何从最初的客户来电到搜索并预留可利用资源以创建服务活动的整个过程。 http://rc.crm.dynamics.com/rc/regcont/zh_cn/op/articles/serviceactivitydiagram.aspx?WTT.rss_f=CRMRC_OP http://rc.crm.dynamics.com/rc/regcont/zh_cn/op/articles/kbcreatearticle.aspx?WTT.rss_f=CRMRC_OP Fri, 09 Nov 2007 00:00:00 GMT 并非每个人都是专家。创建文章知识库以捕获和共享组织的有用信息。 http://rc.crm.dynamics.com/rc/regcont/zh_cn/op/articles/kbcreatearticle.aspx?WTT.rss_f=CRMRC_OP http://rc.crm.dynamics.com/rc/regcont/zh_cn/op/articles/caseres.aspx?WTT.rss_f=CRMRC_OP Fri, 09 Nov 2007 00:00:00 GMT 通过自定义解决类型，找出解决案例的原因。 http://rc.crm.dynamics.com/rc/regcont/zh_cn/op/articles/caseres.aspx?WTT.rss_f=CRMRC_OP http://rc.crm.dynamics.com/rc/regcont/zh_cn/op/articles/flowcasediagram.aspx?WTT.rss_f=CRMRC_OP Fri, 09 Nov 2007 00:00:00 GMT 这是一个粗略的关系图，其中介绍一个简单案例从最初客户联系到案例解决的整个过程 http://rc.crm.dynamics.com/rc/regcont/zh_cn/op/articles/flowcasediagram.aspx?WTT.rss_f=CRMRC_OP http://rc.crm.dynamics.com/rc/regcont/zh_cn/op/articles/trackingcases.aspx?WTT.rss_f=CRMRC_OP Fri, 09 Nov 2007 00:00:00 GMT 设置案例来跟踪退货，并生成报表来查看所收集的数据。 http://rc.crm.dynamics.com/rc/regcont/zh_cn/op/articles/trackingcases.aspx?WTT.rss_f=CRMRC_OP http://rc.crm.dynamics.com/rc/regcont/zh_cn/op/articles/outlookimport.aspx?WTT.rss_f=CRMRC_OP Sun, 18 Nov 2007 00:00:00 GMT 将 Outlook 联系人导入到 Microsoft Dynamics CRM 4.0 中 http://rc.crm.dynamics.com/rc/regcont/zh_cn/op/articles/outlookimport.aspx?WTT.rss_f=CRMRC_OP http://rc.crm.dynamics.com/rc/regcont/zh_cn/op/articles/4-personalcustomizations.aspx?WTT.rss_f=CRMRC_OP Fri, 30 Nov 2007 00:00:00 GMT 每个人都可以个性化 Microsoft Dynamics CRM。了解每个人可以执行的个性化操作，以便侧重于影响整个组织的自定义操作上。 http://rc.crm.dynamics.com/rc/regcont/zh_cn/op/articles/4-personalcustomizations.aspx?WTT.rss_f=CRMRC_OP http://rc.crm.dynamics.com/rc/regcont/zh_cn/op/articles/mailinglabels.aspx?WTT.rss_f=CRMRC_OP Fri, 30 Nov 2007 00:00:00 GMT 使用 Microsoft Dynamics CRM 合并邮件并从市场营销列表中创建邮件标签。 http://rc.crm.dynamics.com/rc/regcont/zh_cn/op/articles/mailinglabels.aspx?WTT.rss_f=CRMRC_OP http://rc.crm.dynamics.com/rc/regcont/zh_cn/op/articles/qualifymarketinglists.aspx?WTT.rss_f=CRMRC_OP Fri, 30 Nov 2007 00:00:00 GMT 您的市场营销列表是否不完整或者已过期？使用“高级查找”向市场营销列表应用筛选条件，对其加以限定。 http://rc.crm.dynamics.com/rc/regcont/zh_cn/op/articles/qualifymarketinglists.aspx?WTT.rss_f=CRMRC_OP http://rc.crm.dynamics.com/rc/regcont/zh_cn/op/articles/promopricing.aspx?WTT.rss_f=CRMRC_OP Fri, 30 Nov 2007 00:00:00 GMT 本文介绍如何使用 Microsoft Dynamics CRM 中的产品目录设置促销活动使用的价目表。 http://rc.crm.dynamics.com/rc/regcont/zh_cn/op/articles/promopricing.aspx?WTT.rss_f=CRMRC_OP http://rc.crm.dynamics.com/rc/regcont/zh_cn/op/articles/promoproduct.aspx?WTT.rss_f=CRMRC_OP Fri, 30 Nov 2007 00:00:00 GMT 本文介绍如何使用 Microsoft Dynamics CRM 产品目录设置产品的免费样品。 http://rc.crm.dynamics.com/rc/regcont/zh_cn/op/articles/promoproduct.aspx?WTT.rss_f=CRMRC_OP http://rc.crm.dynamics.com/rc/regcont/zh_cn/op/articles/camptemplates.aspx?WTT.rss_f=CRMRC_OP Fri, 30 Nov 2007 00:00:00 GMT 在 Microsoft Dynamics CRM 中，您可以为信件、电子邮件和合同创建模板。但您是否知道还可以为市场营销活动创建模板以及从中创建模板呢？ http://rc.crm.dynamics.com/rc/regcont/zh_cn/op/articles/camptemplates.aspx?WTT.rss_f=CRMRC_OP http://rc.crm.dynamics.com/rc/regcont/zh_cn/op/articles/pricing.aspx?WTT.rss_f=CRMRC_OP Fri, 30 Nov 2007 00:00:00 GMT 使用 Microsoft Dynamics CRM 制定产品定价战略。此灵活的定价引擎包含基于各种定价方法计算产品价格所需的工具。 http://rc.crm.dynamics.com/rc/regcont/zh_cn/op/articles/pricing.aspx?WTT.rss_f=CRMRC_OP http://rc.crm.dynamics.com/rc/regcont/zh_cn/op/articles/6-transportablecustomizations.aspx?WTT.rss_f=CRMRC_OP Fri, 30 Nov 2007 00:00:00 GMT Microsoft Dynamics CRM 使用元数据驱动设计，您可以导出和导入自定义来创建备份，或者将您的自定义转移到其他部署。 http://rc.crm.dynamics.com/rc/regcont/zh_cn/op/articles/6-transportablecustomizations.aspx?WTT.rss_f=CRMRC_OP http://rc.crm.dynamics.com/rc/regcont/zh_cn/op/articles/refinelist.aspx?WTT.rss_f=CRMRC_OP Fri, 30 Nov 2007 00:00:00 GMT 在 Microsoft Dynamics CRM 中，您可以使用市场营销列表达成各种目标。了解如何创建有用的市场营销列表，然后将其用于执行邮件合并和打印电话登记表。 http://rc.crm.dynamics.com/rc/regcont/zh_cn/op/articles/refinelist.aspx?WTT.rss_f=CRMRC_OP http://rc.crm.dynamics.com/rc/regcont/zh_cn/op/articles/campresproutingdiagram.aspx?WTT.rss_f=CRMRC_OP Fri, 30 Nov 2007 00:00:00 GMT 对于市场活动响应，可以执行哪些操作？本文介绍如何将市场活动响应转换为不同的记录类型以及如何使用他们来扩展业务。 http://rc.crm.dynamics.com/rc/regcont/zh_cn/op/articles/campresproutingdiagram.aspx?WTT.rss_f=CRMRC_OP http://rc.crm.dynamics.com/rc/regcont/zh_cn/op/articles/2-securityandcustomization.aspx?WTT.rss_f=CRMRC_OP Fri, 30 Nov 2007 00:00:00 GMT 说明访问自定义功能时必须具备的特权，以及如何对您创建的自定义实施安全保护。 http://rc.crm.dynamics.com/rc/regcont/zh_cn/op/articles/2-securityandcustomization.aspx?WTT.rss_f=CRMRC_OP http://rc.crm.dynamics.com/rc/regcont/zh_cn/op/articles/5-entitycustomizations.aspx?WTT.rss_f=CRMRC_OP Fri, 30 Nov 2007 00:00:00 GMT 实体自定义要求修改现有数据结构或创建新结构，以存储数据。修改并创建实体间的关系可为您捕获的数据提供上下文。 http://rc.crm.dynamics.com/rc/regcont/zh_cn/op/articles/5-entitycustomizations.aspx?WTT.rss_f=CRMRC_OP http://rc.crm.dynamics.com/rc/regcont/zh_cn/op/articles/campquickcampdiagram.aspx?WTT.rss_f=CRMRC_OP Fri, 30 Nov 2007 00:00:00 GMT 由于名称相似，因此有时难以理解市场活动与快速市场活动之间的差别。本文着重介绍在 Microsoft Dynamics CRM 中与潜在客户进行交流的这两种方法之间的主要差别。 http://rc.crm.dynamics.com/rc/regcont/zh_cn/op/articles/campquickcampdiagram.aspx?WTT.rss_f=CRMRC_OP http://rc.crm.dynamics.com/rc/regcont/zh_cn/op/articles/exportquotes.aspx?WTT.rss_f=CRMRC_OP Fri, 30 Nov 2007 00:00:00 GMT 您的销售团队创建的报价单是否获得成功？ 本文详细说明了如何创建所要查找的动态 Microsoft Office Excel 数据透视表。 http://rc.crm.dynamics.com/rc/regcont/zh_cn/op/articles/exportquotes.aspx?WTT.rss_f=CRMRC_OP http://rc.crm.dynamics.com/rc/regcont/zh_cn/op/articles/salesterritories.aspx?WTT.rss_f=CRMRC_OP Fri, 30 Nov 2007 00:00:00 GMT 将 Microsoft Dynamics CRM 中收集的信息导出到 Microsoft Office Excel 2003 后，便可以利用 Microsoft MapPoint North America 2004 来评估各个销售区域。 http://rc.crm.dynamics.com/rc/regcont/zh_cn/op/articles/salesterritories.aspx?WTT.rss_f=CRMRC_OP http://rc.crm.dynamics.com/rc/regcont/zh_cn/op/articles/leadroutingdiagram.aspx?WTT.rss_f=CRMRC_OP Fri, 30 Nov 2007 00:00:00 GMT 如何通过潜在顾客来跟踪潜在销售？本文介绍如何将潜在顾客转换为新记录（如商机）以及随后如何结束商机。 http://rc.crm.dynamics.com/rc/regcont/zh_cn/op/articles/leadroutingdiagram.aspx?WTT.rss_f=CRMRC_OP http://rc.crm.dynamics.com/rc/regcont/zh_cn/op/articles/3-formandviewcustomizations.aspx?WTT.rss_f=CRMRC_OP Fri, 30 Nov 2007 00:00:00 GMT 表单和视图自定义是最常见的自定义类型。本文介绍如何访问应用程序各个区域以及应用更改的步骤。 http://rc.crm.dynamics.com/rc/regcont/zh_cn/op/articles/3-formandviewcustomizations.aspx?WTT.rss_f=CRMRC_OP http://rc.crm.dynamics.com/rc/regcont/zh_cn/op/articles/simpleprice.aspx?WTT.rss_f=CRMRC_OP Fri, 30 Nov 2007 00:00:00 GMT 介绍如何使用 Microsoft Dynamics CRM 设置由单一产品和单一价格构成的简单定价方案。 http://rc.crm.dynamics.com/rc/regcont/zh_cn/op/articles/simpleprice.aspx?WTT.rss_f=CRMRC_OP http://rc.crm.dynamics.com/rc/regcont/zh_cn/op/articles/emailcampresp.aspx?WTT.rss_f=CRMRC_OP Fri, 30 Nov 2007 00:00:00 GMT 响应开始大量涌入您的电子邮件快速市场活动。接下来怎么办？试试更有针对性地仅将电子邮件群发至回应者吧！ http://rc.crm.dynamics.com/rc/regcont/zh_cn/op/articles/emailcampresp.aspx?WTT.rss_f=CRMRC_OP http://rc.crm.dynamics.com/rc/regcont/zh_cn/op/articles/bulkconvert.aspx?WTT.rss_f=CRMRC_OP Fri, 30 Nov 2007 00:00:00 GMT 通过批量取消过时潜在顾客或者将一组潜在顾客转换为客户、联系人或商机，使潜在顾客列表保持最新。 http://rc.crm.dynamics.com/rc/regcont/zh_cn/op/articles/bulkconvert.aspx?WTT.rss_f=CRMRC_OP http://rc.crm.dynamics.com/rc/regcont/zh_cn/op/articles/quantitydiscount.aspx?WTT.rss_f=CRMRC_OP Fri, 30 Nov 2007 00:00:00 GMT 使用 Microsoft Dynamics CRM 中的产品目录设置数量折扣价目表。 http://rc.crm.dynamics.com/rc/regcont/zh_cn/op/articles/quantitydiscount.aspx?WTT.rss_f=CRMRC_OP http://rc.crm.dynamics.com/rc/regcont/zh_cn/op/articles/multiplepricelists.aspx?WTT.rss_f=CRMRC_OP Fri, 30 Nov 2007 00:00:00 GMT 介绍如何使用产品目录，基于客户细分市场设置多个价目表。 http://rc.crm.dynamics.com/rc/regcont/zh_cn/op/articles/multiplepricelists.aspx?WTT.rss_f=CRMRC_OP http://rc.crm.dynamics.com/rc/regcont/zh_cn/op/articles/transition.aspx?WTT.rss_f=CRMRC_OP Fri, 30 Nov 2007 00:00:00 GMT 销售人员离职而不失去业务。确保继任者能够访问前任留下的关键销售数据，并确保已分派所有未完成的任务。 http://rc.crm.dynamics.com/rc/regcont/zh_cn/op/articles/transition.aspx?WTT.rss_f=CRMRC_OP http://rc.crm.dynamics.com/rc/regcont/zh_cn/op/articles/vacation.aspx?WTT.rss_f=CRMRC_OP Wed, 12 Dec 2007 00:00:00 GMT 与特定同事共享您的记录、重新分派计划的活动以及向客户发送休假通知。 http://rc.crm.dynamics.com/rc/regcont/zh_cn/op/articles/vacation.aspx?WTT.rss_f=CRMRC_OP http://rc.crm.dynamics.com/rc/regcont/zh_cn/op/articles/renameentity.aspx?WTT.rss_f=CRMRC_OP Tue, 01 Jan 2008 00:00:00 GMT 在 Microsoft Dynamics CRM 中更改实体的名称，使其与贵组织采用的命名法相符。 http://rc.crm.dynamics.com/rc/regcont/zh_cn/op/articles/renameentity.aspx?WTT.rss_f=CRMRC_OP http://rc.crm.dynamics.com/rc/regcont/zh_cn/op/articles/keyboardshortcuts.aspx?WTT.rss_f=CRMRC_OP Tue, 01 Jan 2008 00:00:00 GMT 使用键盘快捷方式取代鼠标，以更快完成作业。 http://rc.crm.dynamics.com/rc/regcont/zh_cn/op/articles/keyboardshortcuts.aspx?WTT.rss_f=CRMRC_OP http://rc.crm.dynamics.com/rc/regcont/zh_cn/op/articles/businessunitsandsecurity.aspx?WTT.rss_f=CRMRC_OP Tue, 01 Jan 2008 00:00:00 GMT 使用业务部门设计组织结构，在 Microsoft Dynamics CRM 内实施安全防护。 http://rc.crm.dynamics.com/rc/regcont/zh_cn/op/articles/businessunitsandsecurity.aspx?WTT.rss_f=CRMRC_OP http://rc.crm.dynamics.com/rc/regcont/zh_cn/op/articles/subjecttrees.aspx?WTT.rss_f=CRMRC_OP Tue, 01 Jan 2008 00:00:00 GMT 您可以借助所提供的主题树示例来提高系统的设置速度。 http://rc.crm.dynamics.com/rc/regcont/zh_cn/op/articles/subjecttrees.aspx?WTT.rss_f=CRMRC_OP http://rc.crm.dynamics.com/rc/regcont/zh_cn/op/articles/emailmarketing.aspx?WTT.rss_f=CRMRC_OP Tue, 01 Jan 2008 00:00:00 GMT 在 Microsoft Dynamics CRM 中，使用电子邮件与客户联系的方法有多种：批量电子邮件、快速市场活动和完整市场活动。这些方法有何不同，可以在哪些情况下使用这些方法呢？ http://rc.crm.dynamics.com/rc/regcont/zh_cn/op/articles/emailmarketing.aspx?WTT.rss_f=CRMRC_OP http://rc.crm.dynamics.com/rc/regcont/zh_cn/op/articles/ocdeleterules.aspx?WTT.rss_f=CRMRC_OP Tue, 01 Jan 2008 00:00:00 GMT 了解在 Microsoft Dynamics CRM 和 Microsoft Dynamics CRM for Outlook 中决定如何删除记录的规则 http://rc.crm.dynamics.com/rc/regcont/zh_cn/op/articles/ocdeleterules.aspx?WTT.rss_f=CRMRC_OP http://rc.crm.dynamics.com/rc/regcont/zh_cn/op/articles/11-supportedcustomizations.aspx?WTT.rss_f=CRMRC_OP Tue, 01 Jan 2008 00:00:00 GMT 了解如何利用受支持的自定义来保护投资，随着时间的推移维护其原有价值。本文介绍受支持的自定义所依托的原则以及不受支持的自定义类型。 http://rc.crm.dynamics.com/rc/regcont/zh_cn/op/articles/11-supportedcustomizations.aspx?WTT.rss_f=CRMRC_OP http://rc.crm.dynamics.com/rc/regcont/zh_cn/op/articles/placeholder.aspx?WTT.rss_f=CRMRC_OP Tue, 01 Jan 2008 00:00:00 GMT 了解如果特定帮助主题当前没有可用的文章时如何访问资源中心。 http://rc.crm.dynamics.com/rc/regcont/zh_cn/op/articles/placeholder.aspx?WTT.rss_f=CRMRC_OP http://rc.crm.dynamics.com/rc/regcont/zh_cn/op/articles/9-applicationintegration.aspx?WTT.rss_f=CRMRC_OP Tue, 01 Jan 2008 00:00:00 GMT 包括 Microsoft Dynamics CRM 中的其他 Web 应用程序或自定义导航。 http://rc.crm.dynamics.com/rc/regcont/zh_cn/op/articles/9-applicationintegration.aspx?WTT.rss_f=CRMRC_OP http://rc.crm.dynamics.com/rc/regcont/zh_cn/op/articles/8-workflowcustomization.aspx?WTT.rss_f=CRMRC_OP Tue, 01 Jan 2008 00:00:00 GMT 工作流程是多组逻辑规则，用来定义对 Microsoft Dynamics CRM 记录自动执行特定业务流程、任务或一系列操作所需的步骤。 http://rc.crm.dynamics.com/rc/regcont/zh_cn/op/articles/8-workflowcustomization.aspx?WTT.rss_f=CRMRC_OP http://rc.crm.dynamics.com/rc/regcont/zh_cn/op/articles/7-reportcustomization.aspx?WTT.rss_f=CRMRC_OP Tue, 01 Jan 2008 00:00:00 GMT 自定义通常支持向报表提供数据的要求。本文介绍可用的报表类型，以及创建和修改报表的选项。 http://rc.crm.dynamics.com/rc/regcont/zh_cn/op/articles/7-reportcustomization.aspx?WTT.rss_f=CRMRC_OP http://rc.crm.dynamics.com/rc/regcont/zh_cn/op/articles/sort.aspx?WTT.rss_f=CRMRC_OP Tue, 01 Jan 2008 00:00:00 GMT 通过按多个列对列表进行排序快速扫描记录列表。 http://rc.crm.dynamics.com/rc/regcont/zh_cn/op/articles/sort.aspx?WTT.rss_f=CRMRC_OP http://rc.crm.dynamics.com/rc/regcont/zh_cn/op/articles/thingstoknowaboutcustomization.aspx?WTT.rss_f=CRMRC_OP Tue, 01 Jan 2008 00:00:00 GMT 本文作为系列文章中的第一篇，着重介绍了一些基本的自定义功能和概念。其中包含了指向本系列其他文章的链接。 http://rc.crm.dynamics.com/rc/regcont/zh_cn/op/articles/thingstoknowaboutcustomization.aspx?WTT.rss_f=CRMRC_OP http://rc.crm.dynamics.com/rc/regcont/zh_cn/op/articles/addlookup.aspx?WTT.rss_f=CRMRC_OP Tue, 01 Jan 2008 00:00:00 GMT 通过添加引用另一个实体的查找字段，可便于用户在 Microsoft Dynamics CRM 中将信息相关联。 http://rc.crm.dynamics.com/rc/regcont/zh_cn/op/articles/addlookup.aspx?WTT.rss_f=CRMRC_OP http://rc.crm.dynamics.com/rc/regcont/zh_cn/op/articles/siteMap.aspx?WTT.rss_f=CRMRC_OP Tue, 01 Jan 2008 00:00:00 GMT 可以使用站点地图来自定义 Microsoft Dynamics CRM 应用程序导航。了解如何使用架构验证来编辑此 XML 文档。 http://rc.crm.dynamics.com/rc/regcont/zh_cn/op/articles/siteMap.aspx?WTT.rss_f=CRMRC_OP http://rc.crm.dynamics.com/rc/regcont/zh_cn/op/articles/1-metadatadrivencustomizations.aspx?WTT.rss_f=CRMRC_OP Tue, 01 Jan 2008 00:00:00 GMT Microsoft Dynamics CRM 采用了元数据驱动的设计方案，更加便于升级，不仅具有强大的扩展和集成功能，而且具备大量有助于自定义应用程序的专业技术和资源。 http://rc.crm.dynamics.com/rc/regcont/zh_cn/op/articles/1-metadatadrivencustomizations.aspx?WTT.rss_f=CRMRC_OP http://rc.crm.dynamics.com/rc/regcont/zh_cn/op/articles/10-formscripting.aspx?WTT.rss_f=CRMRC_OP Tue, 01 Jan 2008 00:00:00 GMT 在用户计算机上进行自定义有很多优点。这些自定义速度更快，因为它们无需往返服务器即可应用自定义。表单脚本正是在 Microsoft Dynamics CRM 中实现这种自定义的方式。 http://rc.crm.dynamics.com/rc/regcont/zh_cn/op/articles/10-formscripting.aspx?WTT.rss_f=CRMRC_OP http://rc.crm.dynamics.com/rc/regcont/zh_cn/op/articles/bulkclosewrkflow.aspx?WTT.rss_f=CRMRC_OP Tue, 01 Jan 2008 00:00:00 GMT 通过创建一个工作流程，可以一次结束多项活动，而无需逐个结束每项活动。 http://rc.crm.dynamics.com/rc/regcont/zh_cn/op/articles/bulkclosewrkflow.aspx?WTT.rss_f=CRMRC_OP http://rc.crm.dynamics.com/rc/regcont/zh_cn/op/articles/kbarticlemaintain.aspx?WTT.rss_f=CRMRC_OP Tue, 01 Jan 2008 00:00:00 GMT 获取团队的注释和建议，然后运行报表以确定要更新的文章。 http://rc.crm.dynamics.com/rc/regcont/zh_cn/op/articles/kbarticlemaintain.aspx?WTT.rss_f=CRMRC_OP http://rc.crm.dynamics.com/rc/regcont/zh_cn/op/articles/quickfind.aspx?WTT.rss_f=CRMRC_OP Tue, 01 Jan 2008 00:00:00 GMT 自定义“快速查找”视图可以搜索关联最紧密的数据。 http://rc.crm.dynamics.com/rc/regcont/zh_cn/op/articles/quickfind.aspx?WTT.rss_f=CRMRC_OP http://rc.crm.dynamics.com/rc/regcont/zh_cn/op/articles/defaultvalues.aspx?WTT.rss_f=CRMRC_OP Tue, 01 Jan 2008 00:00:00 GMT 通过向表单添加默认值，帮助用户加快数据输入。即使您从未编写过代码，也可以使用 JScript 进行简单的自定义以减少输入量和错误。 http://rc.crm.dynamics.com/rc/regcont/zh_cn/op/articles/defaultvalues.aspx?WTT.rss_f=CRMRC_OP http://rc.crm.dynamics.com/rc/regcont/zh_cn/op/articles/statestatus.aspx?WTT.rss_f=CRMRC_OP Fri, 08 Feb 2008 00:00:00 GMT 如果您计划自定义 Microsoft Dynamics CRM（确定何时需要工作流程，或将以前的客户关系管理 (CRM) 系统的数据迁移到 Microsoft Dynamics CRM），则您可以在规划过程中使用本文中的“状态”和“状态描述”参考信息。 http://rc.crm.dynamics.com/rc/regcont/zh_cn/op/articles/statestatus.aspx?WTT.rss_f=CRMRC_OP http://rc.crm.dynamics.com/rc/regcont/zh_cn/op/articles/ig_pointer.aspx?WTT.rss_f=CRMRC_OP Fri, 08 Feb 2008 00:00:00 GMT 本文说明了如何部署和操作 Microsoft Dynamics CRM。 http://rc.crm.dynamics.com/rc/regcont/zh_cn/op/articles/ig_pointer.aspx?WTT.rss_f=CRMRC_OP http://rc.crm.dynamics.com/rc/regcont/zh_cn/op/articles/ifd_config_pointer.aspx?WTT.rss_f=CRMRC_OP Fri, 08 Feb 2008 00:00:00 GMT 本文说明如何配置 Microsoft Dynamics CRM 网站，使其可从 Internet 进行访问。 http://rc.crm.dynamics.com/rc/regcont/zh_cn/op/articles/ifd_config_pointer.aspx?WTT.rss_f=CRMRC_OP http://rc.crm.dynamics.com/rc/regcont/zh_cn/op/articles/spla_pointer.aspx?WTT.rss_f=CRMRC_OP Fri, 08 Feb 2008 00:00:00 GMT 本文档用于部署 Microsoft Dynamics CRM 的服务提供商。 http://rc.crm.dynamics.com/rc/regcont/zh_cn/op/articles/spla_pointer.aspx?WTT.rss_f=CRMRC_OP http://rc.crm.dynamics.com/rc/regcont/zh_cn/op/articles/goglobal.aspx?WTT.rss_f=CRMRC_OP Fri, 08 Feb 2008 00:00:00 GMT 了解瑞士的一位 IT 经理如何利用新增的国际功能让他全世界的同事都能使用 Microsoft Dynamics CRM。 http://rc.crm.dynamics.com/rc/regcont/zh_cn/op/articles/goglobal.aspx?WTT.rss_f=CRMRC_OP http://rc.crm.dynamics.com/rc/regcont/zh_cn/op/articles/emailrouter_deploy_pointer.aspx?WTT.rss_f=CRMRC_OP Fri, 08 Feb 2008 00:00:00 GMT 本文档说明了如何在各种环境中配置电子邮件路由器。 http://rc.crm.dynamics.com/rc/regcont/zh_cn/op/articles/emailrouter_deploy_pointer.aspx?WTT.rss_f=CRMRC_OP http://rc.crm.dynamics.com/rc/regcont/zh_cn/op/articles/secure_comm.aspx?WTT.rss_f=CRMRC_OP Fri, 08 Feb 2008 00:00:00 GMT 保护运行 Microsoft Dynamics CRM 4.0 应用程序的计算机间的连接安全。 http://rc.crm.dynamics.com/rc/regcont/zh_cn/op/articles/secure_comm.aspx?WTT.rss_f=CRMRC_OP http://rc.crm.dynamics.com/rc/regcont/zh_cn/op/articles/marketing_resources.aspx?WTT.rss_f=CRMRC_OP Fri, 08 Feb 2008 00:00:00 GMT 这些文章说明如何使用 Microsoft Dynamics CRM 来自动化市场营销过程。 http://rc.crm.dynamics.com/rc/regcont/zh_cn/op/articles/marketing_resources.aspx?WTT.rss_f=CRMRC_OP http://rc.crm.dynamics.com/rc/regcont/zh_cn/op/articles/customization_resources.aspx?WTT.rss_f=CRMRC_OP Fri, 08 Feb 2008 00:00:00 GMT 这些文章说明了如何自定义 Microsoft Dynamics CRM。 http://rc.crm.dynamics.com/rc/regcont/zh_cn/op/articles/customization_resources.aspx?WTT.rss_f=CRMRC_OP http://rc.crm.dynamics.com/rc/regcont/zh_cn/op/articles/downloadupdates.aspx?WTT.rss_f=CRMRC_OP Wed, 20 Feb 2008 00:00:00 GMT 查看可用于 Microsoft Dynamics CRM 的软件更新。 http://rc.crm.dynamics.com/rc/regcont/zh_cn/op/articles/downloadupdates.aspx?WTT.rss_f=CRMRC_OP http://rc.crm.dynamics.com/rc/regcont/zh_cn/op/articles/GS_Outlookclient.aspx?WTT.rss_f=CRMRC_OP Wed, 05 Mar 2008 00:00:00 GMT 让您的员工使用 Microsoft Dynamics CRM for Microsoft Office Outlook，并给他们发送使用说明。 http://rc.crm.dynamics.com/rc/regcont/zh_cn/op/articles/GS_Outlookclient.aspx?WTT.rss_f=CRMRC_OP http://rc.crm.dynamics.com/rc/regcont/zh_cn/op/articles/keymanagement.aspx?WTT.rss_f=CRMRC_OP Thu, 06 Mar 2008 00:00:00 GMT 让您了解在通过 Internet 访问该应用程序时，可以使用哪些功能和实践来帮助使 Microsoft Dynamics CRM 更安全。密钥管理确定通过 Internet 访问 Microsoft Dynamics CRM 时如何生成和颁发数字证书。 http://rc.crm.dynamics.com/rc/regcont/zh_cn/op/articles/keymanagement.aspx?WTT.rss_f=CRMRC_OP http://rc.crm.dynamics.com/rc/regcont/zh_cn/op/articles/help_update_pointer.aspx?WTT.rss_f=CRMRC_OP Tue, 11 Mar 2008 00:00:00 GMT Get the latest update for Microsoft Dynamics CRM 4.0 Help. Based on feedback from customers and partners, this update includes expanded information and clarifications in many topics, as well as bug fixes and new topics to support late-breaking product features. http://rc.crm.dynamics.com/rc/regcont/zh_cn/op/articles/help_update_pointer.aspx?WTT.rss_f=CRMRC_OP http://rc.crm.dynamics.com/rc/regcont/zh_cn/op/articles/advancedfind_resources.aspx?WTT.rss_f=CRMRC_OP Fri, 21 Mar 2008 00:00:00 GMT 您可以使用本文中的链接转到与以下内容相关的有用内容：关于在 Microsoft Dynamics CRM 中为您的销售、服务和自定义任务使用“高级查找”功能。 http://rc.crm.dynamics.com/rc/regcont/zh_cn/op/articles/advancedfind_resources.aspx?WTT.rss_f=CRMRC_OP http://rc.crm.dynamics.com/rc/regcont/zh_cn/op/articles/migrationoverview.aspx?WTT.rss_f=CRMRC_OP Fri, 21 Mar 2008 00:00:00 GMT 如何将数据迁移到 Microsoft Dynamics CRM 4.0？本文概述了将现有客户关系管理系统的数据迁移到 Microsoft Dynamics CRM 4.0 的过程。 http://rc.crm.dynamics.com/rc/regcont/zh_cn/op/articles/migrationoverview.aspx?WTT.rss_f=CRMRC_OP http://rc.crm.dynamics.com/rc/regcont/zh_cn/op/articles/10stepstoOC.aspx?WTT.rss_f=CRMRC_OP Fri, 11 Apr 2008 00:00:00 GMT 在您使用 Microsoft Dynamics CRM for Microsoft Office Outlook（包括如何安装、设置以及在 Microsoft Dynamics CRM 中使用此加载项）时需要注意以下十个重要事项。 http://rc.crm.dynamics.com/rc/regcont/zh_cn/op/articles/10stepstoOC.aspx?WTT.rss_f=CRMRC_OP http://rc.crm.dynamics.com/rc/regcont/zh_cn/op/articles/10stepstosales.aspx?WTT.rss_f=CRMRC_OP Fri, 11 Apr 2008 00:00:00 GMT 在您使用 Microsoft Dynamics CRM 销售功能（包括术语、快速提示和使用报表）时需要注意以下十个重要事项。 http://rc.crm.dynamics.com/rc/regcont/zh_cn/op/articles/10stepstosales.aspx?WTT.rss_f=CRMRC_OP http://rc.crm.dynamics.com/rc/regcont/zh_cn/op/articles/crmports.aspx?WTT.rss_f=CRMRC_OP Fri, 11 Apr 2008 00:00:00 GMT 如果用户将通过防火墙来连接您的网络，那么本文将向您介绍用于 Microsoft Dynamics CRM 的网络端口。 http://rc.crm.dynamics.com/rc/regcont/zh_cn/op/articles/crmports.aspx?WTT.rss_f=CRMRC_OP http://rc.crm.dynamics.com/rc/regcont/zh_cn/op/articles/scheduling1service.aspx?WTT.rss_f=CRMRC_OP Sat, 12 Apr 2008 00:00:00 GMT A food service scenario is used to illustrate how to schedule service activities, in Microsoft Dynamics CRM, for a business whose primary product is a service, such as scheduling personnel for concession stands. http://rc.crm.dynamics.com/rc/regcont/zh_cn/op/articles/scheduling1service.aspx?WTT.rss_f=CRMRC_OP http://rc.crm.dynamics.com/rc/regcont/zh_cn/op/articles/downloads.aspx?WTT.rss_f=CRMRC_OP Sat, 12 Apr 2008 00:00:00 GMT 查看为最新版本的 Microsoft Dynamics CRM 提供的软件下载。 http://rc.crm.dynamics.com/rc/regcont/zh_cn/op/articles/downloads.aspx?WTT.rss_f=CRMRC_OP http://rc.crm.dynamics.com/rc/regcont/zh_cn/op/articles/reporting_resources.aspx?WTT.rss_f=CRMRC_OP Sat, 12 Apr 2008 00:00:00 GMT 您可以使用本文中的链接来访问有关在 Microsoft Dynamics CRM 中使用报表的有用内容。 http://rc.crm.dynamics.com/rc/regcont/zh_cn/op/articles/reporting_resources.aspx?WTT.rss_f=CRMRC_OP http://rc.crm.dynamics.com/rc/regcont/zh_cn/op/articles/scheduling1servicepriorities.aspx?WTT.rss_f=CRMRC_OP Sat, 12 Apr 2008 00:00:00 GMT 您的业务本身就是一项服务吗？在本文中，您可以了解如何在 Microsoft Dynamics CRM 中安排服务的相关信息（假如安排服务是您的重要业务活动）。 http://rc.crm.dynamics.com/rc/regcont/zh_cn/op/articles/scheduling1servicepriorities.aspx?WTT.rss_f=CRMRC_OP http://rc.crm.dynamics.com/rc/regcont/zh_cn/op/articles/importtroubleshooting.aspx?WTT.rss_f=CRMRC_OP Sat, 12 Apr 2008 00:00:00 GMT 本文将提供使用导入数据向导将数据导入到 Microsoft Dynamics CRM 的疑难解答信息。 http://rc.crm.dynamics.com/rc/regcont/zh_cn/op/articles/importtroubleshooting.aspx?WTT.rss_f=CRMRC_OP http://rc.crm.dynamics.com/rc/regcont/zh_cn/op/articles/importdiagram.aspx?WTT.rss_f=CRMRC_OP Sat, 12 Apr 2008 00:00:00 GMT 如何将数据导入到 Microsoft Dynamics CRM？本文介绍了使用导入数据向导将数据导入到 Microsoft Dynamics CRM 的过程。 http://rc.crm.dynamics.com/rc/regcont/zh_cn/op/articles/importdiagram.aspx?WTT.rss_f=CRMRC_OP http://rc.crm.dynamics.com/rc/regcont/zh_cn/op/articles/importtools.aspx?WTT.rss_f=CRMRC_OP Sat, 12 Apr 2008 00:00:00 GMT 您无需浪费时间来重新输入数据。只需使用相应的工具将电子表格、文档和旧数据库中的数据条目自动导入到 Microsoft Dynamics CRM 即可。 http://rc.crm.dynamics.com/rc/regcont/zh_cn/op/articles/importtools.aspx?WTT.rss_f=CRMRC_OP http://rc.crm.dynamics.com/rc/regcont/zh_cn/op/articles/migrateact6.aspx?WTT.rss_f=CRMRC_OP Sat, 12 Apr 2008 00:00:00 GMT 您需要为所在的公司迁移数据时，可以阅读本文，它提供了将旧数据从 ACT! 2005 版本 6 迁移到 Microsoft Dynamics CRM 的分步说明。 http://rc.crm.dynamics.com/rc/regcont/zh_cn/op/articles/migrateact6.aspx?WTT.rss_f=CRMRC_OP http://rc.crm.dynamics.com/rc/regcont/zh_cn/op/articles/migrateact7.aspx?WTT.rss_f=CRMRC_OP Sat, 12 Apr 2008 00:00:00 GMT 需要为您的公司迁移数据时，可以阅读本文，它为您提供了将数据从 ACT! 2005 版本 7 迁移到 Microsoft Dynamics CRM 的分步说明。 http://rc.crm.dynamics.com/rc/regcont/zh_cn/op/articles/migrateact7.aspx?WTT.rss_f=CRMRC_OP http://rc.crm.dynamics.com/rc/regcont/zh_cn/op/articles/migrategoldmine.aspx?WTT.rss_f=CRMRC_OP Sat, 12 Apr 2008 00:00:00 GMT 需要为您的公司迁移数据时，可以阅读本文，它提供了将数据从 GoldMine 版本 6.0 迁移到 Microsoft Dynamics CRM 的分步说明。 http://rc.crm.dynamics.com/rc/regcont/zh_cn/op/articles/migrategoldmine.aspx?WTT.rss_f=CRMRC_OP http://rc.crm.dynamics.com/rc/regcont/zh_cn/op/articles/quotesroutingdiagram.aspx?WTT.rss_f=CRMRC_OP Sat, 12 Apr 2008 00:00:00 GMT 本文概述了您所创建的报价单如何在 Microsoft Dynamics CRM 中转换为订单、然后再转换为发票的过程。 http://rc.crm.dynamics.com/rc/regcont/zh_cn/op/articles/quotesroutingdiagram.aspx?WTT.rss_f=CRMRC_OP http://rc.crm.dynamics.com/rc/regcont/zh_cn/op/articles/migration_resources.aspx?WTT.rss_f=CRMRC_OP Sat, 12 Apr 2008 00:00:00 GMT 您可以通过本文的链接，访问有关使用数据迁移管理器将记录迁移到 Microsoft Dynamics CRM 的有用内容。 http://rc.crm.dynamics.com/rc/regcont/zh_cn/op/articles/migration_resources.aspx?WTT.rss_f=CRMRC_OP http://rc.crm.dynamics.com/rc/regcont/zh_cn/op/articles/migrationtroubleshooting.aspx?WTT.rss_f=CRMRC_OP Sat, 12 Apr 2008 00:00:00 GMT 本文提供了使用数据迁移管理器，将数据迁移到 Microsoft Dynamics CRM 的更多疑难解答信息。 http://rc.crm.dynamics.com/rc/regcont/zh_cn/op/articles/migrationtroubleshooting.aspx?WTT.rss_f=CRMRC_OP http://rc.crm.dynamics.com/rc/regcont/zh_cn/op/articles/import_resources.aspx?WTT.rss_f=CRMRC_OP Sat, 12 Apr 2008 00:00:00 GMT 您可以通过本文的链接，访问有关使用导入数据向导将记录导入到 Microsoft Dynamics CRM 的有用内容。 http://rc.crm.dynamics.com/rc/regcont/zh_cn/op/articles/import_resources.aspx?WTT.rss_f=CRMRC_OP http://rc.crm.dynamics.com/rc/regcont/zh_cn/op/articles/productcatalogdiagram.aspx?WTT.rss_f=CRMRC_OP Sat, 12 Apr 2008 00:00:00 GMT 如何在 Microsoft Dynamics CRM 中创建完整的产品目录？了解如何构建产品目录块，以及如何将其组织在一起创建一个您的团队可以使用的产品目录。 http://rc.crm.dynamics.com/rc/regcont/zh_cn/op/articles/productcatalogdiagram.aspx?WTT.rss_f=CRMRC_OP http://rc.crm.dynamics.com/rc/regcont/zh_cn/op/articles/tip1servicecalendar.aspx?WTT.rss_f=CRMRC_OP Sat, 12 Apr 2008 00:00:00 GMT 在服务日历中显示有关 Microsoft Dynamics CRM 中的约会和服务活动的基本时间安排信息。 http://rc.crm.dynamics.com/rc/regcont/zh_cn/op/articles/tip1servicecalendar.aspx?WTT.rss_f=CRMRC_OP http://rc.crm.dynamics.com/rc/regcont/zh_cn/op/articles/and_resources.aspx?WTT.rss_f=CRMRC_OP Sat, 12 Apr 2008 00:00:00 GMT 您可以在这些文章和资源中找到有关部署和管理 Microsoft Dynamics CRM 的信息、步骤和图形。 http://rc.crm.dynamics.com/rc/regcont/zh_cn/op/articles/and_resources.aspx?WTT.rss_f=CRMRC_OP http://rc.crm.dynamics.com/rc/regcont/zh_cn/op/articles/configuring_resources.aspx?WTT.rss_f=CRMRC_OP Sat, 12 Apr 2008 00:00:00 GMT IT 专家可通过本文的链接，访问有关配置业务部门、权限、市场活动、同步、产品定价和公司假日等 Microsoft Dynamics CRM 功能的内容。 http://rc.crm.dynamics.com/rc/regcont/zh_cn/op/articles/configuring_resources.aspx?WTT.rss_f=CRMRC_OP http://rc.crm.dynamics.com/rc/regcont/zh_cn/op/articles/sales_resources.aspx?WTT.rss_f=CRMRC_OP Sat, 12 Apr 2008 00:00:00 GMT 您可以通过这些文章，找到描述如何使用 Microsoft Dynamics CRM 来自动化销售进程的信息、步骤和图形。可以了解有关 Microsoft Dynamics CRM 的入门知识、提高工作效率和扩大业务的信息。 http://rc.crm.dynamics.com/rc/regcont/zh_cn/op/articles/sales_resources.aspx?WTT.rss_f=CRMRC_OP http://rc.crm.dynamics.com/rc/regcont/zh_cn/op/articles/oc_with_sms.aspx?WTT.rss_f=CRMRC_OP Thu, 08 May 2008 00:00:00 GMT 当您和同事在部署 Microsoft Dynamics CRM for Microsoft Office Outlook 时，可以使用 Microsoft Systems Management Server (SMS) 之类的应用程序对该部署进行更有效的控制，加强用户权限管理并增加网络安全性。 http://rc.crm.dynamics.com/rc/regcont/zh_cn/op/articles/oc_with_sms.aspx?WTT.rss_f=CRMRC_OP http://rc.crm.dynamics.com/rc/regcont/zh_cn/op/articles/workflow_resources.aspx?WTT.rss_f=CRMRC_OP Thu, 08 May 2008 00:00:00 GMT 您可以通过本文中的链接，找到有关使用 Microsoft Dynamics CRM 中销售、服务和自定义任务的工作流程功能的有用内容。 http://rc.crm.dynamics.com/rc/regcont/zh_cn/op/articles/workflow_resources.aspx?WTT.rss_f=CRMRC_OP http://rc.crm.dynamics.com/rc/regcont/zh_cn/op/articles/customizingtypecodeformarketinglist.aspx?WTT.rss_f=CRMRC_OP Thu, 08 May 2008 00:00:00 GMT 市场营销人员和系统管理员可以协同工作，通过自定义市场营销列表类型代码来减少拥有成本、改进业务逻辑并获得更好的 ROI。 http://rc.crm.dynamics.com/rc/regcont/zh_cn/op/articles/customizingtypecodeformarketinglist.aspx?WTT.rss_f=CRMRC_OP http://rc.crm.dynamics.com/rc/regcont/zh_cn/op/articles/migrationentities.aspx?WTT.rss_f=CRMRC_OP Fri, 09 May 2008 00:00:00 GMT 如果您准备使用数据迁移管理器将数据迁移到 Microsoft Dynamics CRM，请参阅本文以确定可以迁移的实体，并且对于每个实体，还要确定必需的属性，可用于与另一个记录创建关系的属性，以及要计算的属性。 http://rc.crm.dynamics.com/rc/regcont/zh_cn/op/articles/migrationentities.aspx?WTT.rss_f=CRMRC_OP http://rc.crm.dynamics.com/rc/regcont/zh_cn/op/articles/wrkflowstructurediagram.aspx?WTT.rss_f=CRMRC_OP Mon, 12 May 2008 00:00:00 GMT 在本文中，管理者和决策者可以了解工作流程的组成部分，以确定如何使用此生产工具使流程更有效、更集成化和更经济。 http://rc.crm.dynamics.com/rc/regcont/zh_cn/op/articles/wrkflowstructurediagram.aspx?WTT.rss_f=CRMRC_OP http://rc.crm.dynamics.com/rc/regcont/zh_cn/op/articles/services_resources.aspx?WTT.rss_f=CRMRC_OP Mon, 12 May 2008 00:00:00 GMT 在这些文章中，您会了解到有关如何使用 Microsoft Dynamics CRM 来管理客户服务流程的信息、步骤和图形。您可以获得 Microsoft Dynamics CRM 的入门知识，创造客户激励因素，改善双方的交互，为客户留下与众不同的深刻印象。 http://rc.crm.dynamics.com/rc/regcont/zh_cn/op/articles/services_resources.aspx?WTT.rss_f=CRMRC_OP http://rc.crm.dynamics.com/rc/regcont/zh_cn/op/articles/wrkflowcyclediagram.aspx?WTT.rss_f=CRMRC_OP Mon, 12 May 2008 00:00:00 GMT 创建工作流程的方式有很多种，而使用方法更是成千上万，那么您该如何选择呢？监控从创建工作流程到关注该流程的整个生命周期，确保它按您的预期来操作。 http://rc.crm.dynamics.com/rc/regcont/zh_cn/op/articles/wrkflowcyclediagram.aspx?WTT.rss_f=CRMRC_OP http://rc.crm.dynamics.com/rc/regcont/zh_cn/op/articles/Qtip_defaulttypemarketinglist.aspx?WTT.rss_f=CRMRC_OP Sat, 17 May 2008 00:00:00 GMT 市场营销人员为市场营销列表创建一种默认类型，这对于提高效率、投资回报率和数据完整性很有帮助。 http://rc.crm.dynamics.com/rc/regcont/zh_cn/op/articles/Qtip_defaulttypemarketinglist.aspx?WTT.rss_f=CRMRC_OP http://rc.crm.dynamics.com/rc/regcont/zh_cn/op/articles/usertips.aspx?WTT.rss_f=CRMRC_OP Thu, 12 Jun 2008 00:00:00 GMT Microsoft CRM 社区为您使用 Microsoft Dynamics CRM 共享了最佳的方法、便捷方式以及各种技巧。 http://rc.crm.dynamics.com/rc/regcont/zh_cn/op/articles/usertips.aspx?WTT.rss_f=CRMRC_OP http://rc.crm.dynamics.com/rc/regcont/zh_cn/op/articles/mirror_org_db.aspx?WTT.rss_f=CRMRC_OP Thu, 12 Jun 2008 00:00:00 GMT Microsoft SQL Server 2005 数据库镜像通过维护一个热备用数据库可确保您的关键数据始终可用。与任何分布式数据库技术一样，监视分布式系统的活动是非常重要的，这样可以确保同步操作正常执行并了解何时发生故障转移。 http://rc.crm.dynamics.com/rc/regcont/zh_cn/op/articles/mirror_org_db.aspx?WTT.rss_f=CRMRC_OP http://rc.crm.dynamics.com/rc/regcont/zh_cn/op/articles/qtip_creditinvoice.aspx?WTT.rss_f=CRMRC_OP Thu, 12 Jun 2008 00:00:00 GMT 快速提示：使用以下方法可以在发票中添加产品的贷记额。 http://rc.crm.dynamics.com/rc/regcont/zh_cn/op/articles/qtip_creditinvoice.aspx?WTT.rss_f=CRMRC_OP http://rc.crm.dynamics.com/rc/regcont/zh_cn/op/articles/newsletters-email.aspx?WTT.rss_f=CRMRC_OP Thu, 12 Jun 2008 00:00:00 GMT 在 Microsoft Dynamics CRM 中创建新闻速递时，需要特别注意以下事项。本文向您介绍了四个步骤来创建定期新闻速递，用以鼓励客户交流、传递信息并提升客户忠诚度。 http://rc.crm.dynamics.com/rc/regcont/zh_cn/op/articles/newsletters-email.aspx?WTT.rss_f=CRMRC_OP http://rc.crm.dynamics.com/rc/regcont/zh_cn/op/articles/crm_server_nlb.aspx?WTT.rss_f=CRMRC_OP Thu, 12 Jun 2008 00:00:00 GMT 以多服务器网络负载平衡配置方式部署 Microsoft Dynamics CRM，可以增强性能，优化资源利用率，提高吞吐量，缩短响应时间。 http://rc.crm.dynamics.com/rc/regcont/zh_cn/op/articles/crm_server_nlb.aspx?WTT.rss_f=CRMRC_OP http://rc.crm.dynamics.com/rc/regcont/zh_cn/op/articles/10stepstoCS.aspx?WTT.rss_f=CRMRC_OP Thu, 12 Jun 2008 00:00:00 GMT 在您使用 Microsoft Dynamics CRM 客户服务功能（包括术语、快速提示和使用报表）时需要注意以下十个重要事项。 http://rc.crm.dynamics.com/rc/regcont/zh_cn/op/articles/10stepstoCS.aspx?WTT.rss_f=CRMRC_OP http://rc.crm.dynamics.com/rc/regcont/zh_cn/op/articles/addcolumnsteamview.aspx?WTT.rss_f=CRMRC_OP Fri, 11 Jul 2008 00:00:00 GMT 将列添加到团队视图中就可以查看一个列表中的所有不同信息，而无需打开每个记录。 http://rc.crm.dynamics.com/rc/regcont/zh_cn/op/articles/addcolumnsteamview.aspx?WTT.rss_f=CRMRC_OP http://rc.crm.dynamics.com/rc/regcont/zh_cn/op/articles/deploying_resources.aspx?WTT.rss_f=CRMRC_OP Fri, 11 Jul 2008 00:00:00 GMT IT 人员可通过以下文章了解在部署 Microsoft Dynamics CRM 时如何规划、安装和迁移旧数据。 http://rc.crm.dynamics.com/rc/regcont/zh_cn/op/articles/deploying_resources.aspx?WTT.rss_f=CRMRC_OP http://rc.crm.dynamics.com/rc/regcont/zh_cn/op/articles/gettingstarted_resources.aspx?WTT.rss_f=CRMRC_OP Tue, 15 Jul 2008 00:00:00 GMT 以下提供了有关 Microsoft Dynamics CRM 入门的文章。 http://rc.crm.dynamics.com/rc/regcont/zh_cn/op/articles/gettingstarted_resources.aspx?WTT.rss_f=CRMRC_OP http://rc.crm.dynamics.com/rc/regcont/zh_cn/op/articles/addcolumnspersonalview.aspx?WTT.rss_f=CRMRC_OP Thu, 07 Aug 2008 00:00:00 GMT 通过将列添加到个人视图，可在不打开各个记录的情况下查看各种信息（这些信息都位于一个列表中）。 http://rc.crm.dynamics.com/rc/regcont/zh_cn/op/articles/addcolumnspersonalview.aspx?WTT.rss_f=CRMRC_OP http://rc.crm.dynamics.com/rc/regcont/zh_cn/op/articles/crm4_resources.aspx?WTT.rss_f=CRMRC_OP Thu, 07 Aug 2008 00:00:00 GMT 本文包含可访问的 Microsoft Dynamics CRM 文档和其他资源的列表，可从中查找关于部署、管理和扩展 Microsoft Dynamics CRM 的信息、流程和博客文章。 http://rc.crm.dynamics.com/rc/regcont/zh_cn/op/articles/crm4_resources.aspx?WTT.rss_f=CRMRC_OP http://rc.crm.dynamics.com/rc/regcont/zh_cn/op/articles/10stepstomarketing.aspx?WTT.rss_f=CRMRC_OP Thu, 07 Aug 2008 00:00:00 GMT 下面是有关 Microsoft Dynamics CRM 的市场营销功能的 10 项重要须知，包括术语、便捷技巧以及使用报表。 http://rc.crm.dynamics.com/rc/regcont/zh_cn/op/articles/10stepstomarketing.aspx?WTT.rss_f=CRMRC_OP http://rc.crm.dynamics.com/rc/regcont/zh_cn/op/articles/intromultitenancy.aspx?WTT.rss_f=CRMRC_OP Fri, 05 Sep 2008 00:00:00 GMT 通过 Microsoft 和 Scribe 所提供的幻灯演示文稿和白皮书，了解 Microsoft Dynamics CRM 4.0 中的多组织功能。 http://rc.crm.dynamics.com/rc/regcont/zh_cn/op/articles/intromultitenancy.aspx?WTT.rss_f=CRMRC_OP http://rc.crm.dynamics.com/rc/regcont/zh_cn/op/articles/sql_cluster.aspx?WTT.rss_f=CRMRC_OP Fri, 05 Sep 2008 00:00:00 GMT 您可以安装 Microsoft Dynamics CRM 服务器，以便它可以使用 Microsoft SQL Server 群集环境。一个由多台运行 SQL Server 的计算机组成的群集可以减少系统停机时间，这是因为，当其中一台运行 SQL Server 的群集计算机发生故障时，将自动故障转移到另一台运行 Microsoft SQL Server 的计算机。 http://rc.crm.dynamics.com/rc/regcont/zh_cn/op/articles/sql_cluster.aspx?WTT.rss_f=CRMRC_OP http://rc.crm.dynamics.com/rc/regcont/zh_cn/op/articles/addviewcolumns.aspx?WTT.rss_f=CRMRC_OP Fri, 05 Sep 2008 00:00:00 GMT 在 Microsoft Dynamics CRM 中，可以采用两种方法将列添加到视图或移除现有的列。第一种方法是创建包含所需列的已保存视图。第二种方法是供系统管理员或系统定制员用来对系统视图进行更改。 http://rc.crm.dynamics.com/rc/regcont/zh_cn/op/articles/addviewcolumns.aspx?WTT.rss_f=CRMRC_OP http://rc.crm.dynamics.com/rc/regcont/zh_cn/op/articles/toarchiveornot.aspx?WTT.rss_f=CRMRC_OP Fri, 05 Sep 2008 00:00:00 GMT 本文介绍了将 Microsoft Dynamics CRM 数据库存档前应当考虑的注意事项以及可以实施的更改。 http://rc.crm.dynamics.com/rc/regcont/zh_cn/op/articles/toarchiveornot.aspx?WTT.rss_f=CRMRC_OP http://rc.crm.dynamics.com/rc/regcont/zh_cn/op/articles/crm3outlookclientupgradeto4.aspx?WTT.rss_f=CRMRC_OP Fri, 19 Sep 2008 00:00:00 GMT 本文包含升级到 Microsoft Dynamics CRM for Outlook 时必需执行的步骤和要解决的问题。 http://rc.crm.dynamics.com/rc/regcont/zh_cn/op/articles/crm3outlookclientupgradeto4.aspx?WTT.rss_f=CRMRC_OP http://rc.crm.dynamics.com/rc/regcont/zh_cn/op/articles/cattrackedemail.aspx?WTT.rss_f=CRMRC_OP Thu, 09 Oct 2008 00:00:00 GMT Use the Category field and set up a workflow in Microsoft Dynamics CRM to help you keep track of e-mail messages. http://rc.crm.dynamics.com/rc/regcont/zh_cn/op/articles/cattrackedemail.aspx?WTT.rss_f=CRMRC_OP http://rc.crm.dynamics.com/rc/regcont/zh_cn/op/articles/configurepicklists.aspx?WTT.rss_f=CRMRC_OP Thu, 09 Oct 2008 00:00:00 GMT 对记录分类对于能否获得有意义的进程和报表非常关键。本文介绍如何在 Microsoft Dynamics CRM 中创建和编辑下拉列表（选择列表）字段。 http://rc.crm.dynamics.com/rc/regcont/zh_cn/op/articles/configurepicklists.aspx?WTT.rss_f=CRMRC_OP http://rc.crm.dynamics.com/rc/regcont/zh_cn/op/articles/fieldConfiguration.aspx?WTT.rss_f=CRMRC_OP Thu, 09 Oct 2008 00:00:00 GMT Microsoft Dynamics CRM 中的所有字段都共有一些常见的配置任务。本文将介绍如何执行下列操作：将字段添加到表单，更改字段标签，使字段成为必填字段，禁用字段，防止字段被移除，控制字段是否可以在“高级查找”中使用，移动或移除字段，更改宽度，添加脚本，或者设置字段的 IME 模式。 http://rc.crm.dynamics.com/rc/regcont/zh_cn/op/articles/fieldConfiguration.aspx?WTT.rss_f=CRMRC_OP http://rc.crm.dynamics.com/rc/regcont/zh_cn/op/articles/10stepstoservice.aspx?WTT.rss_f=CRMRC_OP Fri, 10 Oct 2008 00:00:00 GMT 下面是有关在 Microsoft Dynamics CRM 中管理服务的 10 项重要须知，包括术语、便捷技巧以及使用报表。 http://rc.crm.dynamics.com/rc/regcont/zh_cn/op/articles/10stepstoservice.aspx?WTT.rss_f=CRMRC_OP http://rc.crm.dynamics.com/rc/regcont/zh_cn/op/articles/refreshtestenviro.aspx?WTT.rss_f=CRMRC_OP Fri, 07 Nov 2008 00:00:00 GMT This article describes best practices for refreshing a Microsoft Dynamics CRM test environment to keep it in synch with your production environment. http://rc.crm.dynamics.com/rc/regcont/zh_cn/op/articles/refreshtestenviro.aspx?WTT.rss_f=CRMRC_OP http://rc.crm.dynamics.com/rc/regcont/zh_cn/op/articles/controlAccessToRC.aspx?WTT.rss_f=CRMRC_OP Sat, 08 Nov 2008 00:00:00 GMT 您可以使用自定义 Microsoft Dynamics CRM 应用程序导航区域的方法，对访问 Microsoft Dynamics CRM 资源中心的用户进行控制。 http://rc.crm.dynamics.com/rc/regcont/zh_cn/op/articles/controlAccessToRC.aspx?WTT.rss_f=CRMRC_OP http://rc.crm.dynamics.com/rc/regcont/zh_cn/op/articles/CloneRecords.aspx?WTT.rss_f=CRMRC_OP Sun, 09 Nov 2008 00:00:00 GMT 人们通常希望基于现有记录来创建新记录。这样可以节省输入数据所花费的大量时间。您可以使用户通过现有记录来创建新记录，而不必编写代码。 http://rc.crm.dynamics.com/rc/regcont/zh_cn/op/articles/CloneRecords.aspx?WTT.rss_f=CRMRC_OP http://rc.crm.dynamics.com/rc/regcont/zh_cn/op/articles/gs_import.aspx?WTT.rss_f=CRMRC_OP Fri, 21 Nov 2008 00:00:00 GMT Use the Import Data Wizard to migrate data into Microsoft Dynamics CRM. This is a great option when you are importing just one or two types of records. http://rc.crm.dynamics.com/rc/regcont/zh_cn/op/articles/gs_import.aspx?WTT.rss_f=CRMRC_OP http://rc.crm.dynamics.com/rc/regcont/zh_cn/op/articles/use_lwp_crm4.aspx?WTT.rss_f=CRMRC_OP Tue, 09 Dec 2008 00:00:00 GMT 本文介绍如何使用 Microsoft Dynamics CRM 4.0 的 List Web Part 和 Microsoft Office SharePoint Server 2007 (MOSS 2007) 网站或 Microsoft Windows SharePoint Services 3.0 网站来查看和修改 Microsoft Dynamics CRM 数据。 http://rc.crm.dynamics.com/rc/regcont/zh_cn/op/articles/use_lwp_crm4.aspx?WTT.rss_f=CRMRC_OP http://rc.crm.dynamics.com/rc/regcont/zh_cn/op/articles/ch2_getaround_SBSbook.aspx?WTT.rss_f=CRMRC_OP Fri, 16 Jan 2009 00:00:00 GMT This chapter from the book "Microsoft Dynamics CRM 4.0 Step by Step" gives you the basic information you need to learn to navigate and use Microsoft Dynamics CRM. Included in the chapter are a guide to the user interface and instructions on setting personal options, using lookup fields, and finding additional help information. http://rc.crm.dynamics.com/rc/regcont/zh_cn/op/articles/ch2_getaround_SBSbook.aspx?WTT.rss_f=CRMRC_OP http://rc.crm.dynamics.com/rc/regcont/zh_cn/op/articles/configurestatusreason.aspx?WTT.rss_f=CRMRC_OP Fri, 16 Jan 2009 00:00:00 GMT Status Reason fields typically appear in closing dialog boxes, which people often want to modify. Learn what options are available in Status Reason fields and how to modify them. http://rc.crm.dynamics.com/rc/regcont/zh_cn/op/articles/configurestatusreason.aspx?WTT.rss_f=CRMRC_OP http://rc.crm.dynamics.com/rc/regcont/zh_cn/op/articles/10stepstoreporting.aspx?WTT.rss_f=CRMRC_OP Fri, 13 Feb 2009 00:00:00 GMT Learn the options for analyzing your Microsoft Dynamics CRM data, and find out how to get the information you need quickly. http://rc.crm.dynamics.com/rc/regcont/zh_cn/op/articles/10stepstoreporting.aspx?WTT.rss_f=CRMRC_OP http://rc.crm.dynamics.com/rc/regcont/zh_cn/op/articles/ch10_dev_offiline_ProgCRMbook.aspx?WTT.rss_f=CRMRC_OP Fri, 13 Feb 2009 00:00:00 GMT This chapter from the book "Programming Microsoft Dynamics CRM 4.0" will show you how to design high-value solutions with guidance from Microsoft Dynamics CRM experts. Delve into core architecture, tools, and techniques, and learn how to exploit powerful customization features. http://rc.crm.dynamics.com/rc/regcont/zh_cn/op/articles/ch10_dev_offiline_ProgCRMbook.aspx?WTT.rss_f=CRMRC_OP http://rc.crm.dynamics.com/rc/regcont/zh_cn/op/articles/ch15_usingAF_sbsbook.aspx?WTT.rss_f=CRMRC_OP Fri, 13 Feb 2009 00:00:00 GMT Download this free copy of a chapter from Microsoft Dynamics CRM 4.0 Step by Step. It provides straightforward and useful tips for using the Advanced Find feature to search for records and create views. http://rc.crm.dynamics.com/rc/regcont/zh_cn/op/articles/ch15_usingAF_sbsbook.aspx?WTT.rss_f=CRMRC_OP http://rc.crm.dynamics.com/rc/regcont/zh_cn/op/articles/ch3_XRM_dev_SBSbook.aspx?WTT.rss_f=CRMRC_OP Sun, 15 Feb 2009 00:00:00 GMT In this chapter, which is from the book CRM as a Rapid Development Platform, you can explore how the Microsoft Dynamics CRM declarative data modeling, security model, dynamic SOA Web Service creation, and other platform services make it a fast and easy platform for development. http://rc.crm.dynamics.com/rc/regcont/zh_cn/op/articles/ch3_XRM_dev_SBSbook.aspx?WTT.rss_f=CRMRC_OP http://rc.crm.dynamics.com/rc/regcont/zh_cn/op/articles/configrouter.aspx?WTT.rss_f=CRMRC_OP Sun, 15 Feb 2009 00:00:00 GMT This article summarizes the things to consider when you plan a Microsoft Dynamics CRM 4.0 E-mail Router deployment. http://rc.crm.dynamics.com/rc/regcont/zh_cn/op/articles/configrouter.aspx?WTT.rss_f=CRMRC_OP http://rc.crm.dynamics.com/rc/regcont/zh_cn/op/articles/upgradebestpractice.aspx?WTT.rss_f=CRMRC_OP Sun, 15 Feb 2009 00:00:00 GMT Follow the recommended process for a successful upgrade from Microsoft Dynamics CRM 3.0 to Microsoft Dynamics CRM 4.0 with minimum system downtime. http://rc.crm.dynamics.com/rc/regcont/zh_cn/op/articles/upgradebestpractice.aspx?WTT.rss_f=CRMRC_OP http://rc.crm.dynamics.com/rc/regcont/zh_cn/op/articles/emailrouter_failovercluster.aspx?WTT.rss_f=CRMRC_OP Thu, 12 Mar 2009 00:00:00 GMT Deploying Microsoft Dynamics CRM E-mail Routers in a multiple-server failover cluster configuration can increase availability. http://rc.crm.dynamics.com/rc/regcont/zh_cn/op/articles/emailrouter_failovercluster.aspx?WTT.rss_f=CRMRC_OP http://rc.crm.dynamics.com/rc/regcont/zh_cn/op/articles/aboutResourceCenter.aspx?WTT.rss_f=CRMRC_OP Mon, 16 Mar 2009 00:00:00 GMT This article describes ways you can use the Resource Center to find answers and learn how to complete the tasks you need to get done. You can choose from a number of articles, diagrams, and videos that have been created based on feedback from other readers. http://rc.crm.dynamics.com/rc/regcont/zh_cn/op/articles/aboutResourceCenter.aspx?WTT.rss_f=CRMRC_OP http://rc.crm.dynamics.com/rc/regcont/zh_cn/op/articles/Blog-troubleshoot-offline-sync.aspx?WTT.rss_f=CRMRC_OP Thu, 26 Mar 2009 00:00:00 GMT This blog post describes how to identify problems with offline synchronization with Microsoft Dynamics CRM for Outlook and resolve them. http://rc.crm.dynamics.com/rc/regcont/zh_cn/op/articles/Blog-troubleshoot-offline-sync.aspx?WTT.rss_f=CRMRC_OP http://rc.crm.dynamics.com/rc/regcont/zh_cn/op/articles/importnonascii.aspx?WTT.rss_f=CRMRC_OP Thu, 16 Apr 2009 00:00:00 GMT Quick tip: How to import data that contains non-English characters into Microsoft Dynamics CRM. http://rc.crm.dynamics.com/rc/regcont/zh_cn/op/articles/importnonascii.aspx?WTT.rss_f=CRMRC_OP http://rc.crm.dynamics.com/rc/regcont/zh_cn/op/articles/outlookimportcategories.aspx?WTT.rss_f=CRMRC_OP Thu, 16 Apr 2009 00:00:00 GMT You can import Outlook contact data that contains data in the Categories field into Microsoft Dynamics CRM. http://rc.crm.dynamics.com/rc/regcont/zh_cn/op/articles/outlookimportcategories.aspx?WTT.rss_f=CRMRC_OP http://rc.crm.dynamics.com/rc/regcont/zh_cn/op/articles/outlookimportnotes.aspx?WTT.rss_f=CRMRC_OP Thu, 16 Apr 2009 00:00:00 GMT You can import Outlook contact data that contains data in the Notes field into Microsoft Dynamics CRM. http://rc.crm.dynamics.com/rc/regcont/zh_cn/op/articles/outlookimportnotes.aspx?WTT.rss_f=CRMRC_OP http://rc.crm.dynamics.com/rc/regcont/zh_cn/op/articles/urfaq.aspx?WTT.rss_f=CRMRC_OP Thu, 16 Apr 2009 00:00:00 GMT This article answers to common questions about Microsoft Dynamics CRM Update Rollups. http://rc.crm.dynamics.com/rc/regcont/zh_cn/op/articles/urfaq.aspx?WTT.rss_f=CRMRC_OP http://rc.crm.dynamics.com/rc/regcont/zh_cn/op/articles/ifd_common_issues.aspx?WTT.rss_f=CRMRC_OP Fri, 15 May 2009 00:00:00 GMT This document describes how to configure a Microsoft Dynamics CRM Web site for access outside of a firewall or intranet. http://rc.crm.dynamics.com/rc/regcont/zh_cn/op/articles/ifd_common_issues.aspx?WTT.rss_f=CRMRC_OP http://rc.crm.dynamics.com/rc/regcont/zh_cn/op/articles/crmonpremtoonline.aspx?WTT.rss_f=CRMRC_OP Fri, 15 May 2009 00:00:00 GMT Exercise the power of choice by migrating your organization. http://rc.crm.dynamics.com/rc/regcont/zh_cn/op/articles/crmonpremtoonline.aspx?WTT.rss_f=CRMRC_OP http://rc.crm.dynamics.com/rc/regcont/zh_cn/op/articles/configurespn.aspx?WTT.rss_f=CRMRC_OP Thu, 11 Jun 2009 00:00:00 GMT This document explains when service principal names (SPNs) may be required for different Microsoft Dynamics CRM configurations, and how to set an SPN. http://rc.crm.dynamics.com/rc/regcont/zh_cn/op/articles/configurespn.aspx?WTT.rss_f=CRMRC_OP http://rc.crm.dynamics.com/rc/regcont/zh_cn/op/articles/crm_perf_counters.aspx?WTT.rss_f=CRMRC_OP Thu, 11 Jun 2009 00:00:00 GMT This article provides descriptions of the performance counters that are available for monitoring Microsoft Dynamics CRM 4.0 functionality. http://rc.crm.dynamics.com/rc/regcont/zh_cn/op/articles/crm_perf_counters.aspx?WTT.rss_f=CRMRC_OP http://rc.crm.dynamics.com/rc/regcont/zh_cn/op/articles/8stepstoadvfind.aspx?WTT.rss_f=CRMRC_OP Wed, 24 Jun 2009 00:00:00 GMT Learn the options for finding and analyzing your Microsoft Dynamics CRM data, and find out what to do first to get the information you need quickly. http://rc.crm.dynamics.com/rc/regcont/zh_cn/op/articles/8stepstoadvfind.aspx?WTT.rss_f=CRMRC_OP http://rc.crm.dynamics.com/rc/regcont/zh_cn/op/articles/VidDupeDetect.aspx?WTT.rss_f=CRMRC_OP Wed, 24 Jun 2009 00:00:00 GMT This video walks you through the steps for running a duplicate detection job. Then, you learn how to merge or delete any duplicate records. Length: 3:50 minutes http://rc.crm.dynamics.com/rc/regcont/zh_cn/op/articles/VidDupeDetect.aspx?WTT.rss_f=CRMRC_OP http://rc.crm.dynamics.com/rc/regcont/zh_cn/op/articles/vidConvertRecords.aspx?WTT.rss_f=CRMRC_OP Wed, 24 Jun 2009 00:00:00 GMT This video walks you through the steps for converting records from one record type to another during the life cycle of a sale. Length: 2:56 minutes http://rc.crm.dynamics.com/rc/regcont/zh_cn/op/articles/vidConvertRecords.aspx?WTT.rss_f=CRMRC_OP http://rc.crm.dynamics.com/rc/regcont/zh_cn/op/articles/vidPersonalViews.aspx?WTT.rss_f=CRMRC_OP Wed, 24 Jun 2009 00:00:00 GMT This video walks you through the steps for creating a personal view and saving it using Advanced Find. It includes how to set the criteria and how to define which columns are displayed. Length: 2:58 minutes http://rc.crm.dynamics.com/rc/regcont/zh_cn/op/articles/vidPersonalViews.aspx?WTT.rss_f=CRMRC_OP http://rc.crm.dynamics.com/rc/regcont/zh_cn/op/articles/vidSharingAssigning.aspx?WTT.rss_f=CRMRC_OP Wed, 24 Jun 2009 00:00:00 GMT This video walks you through the steps of sharing and assigning records. Length: 3:02 minutes http://rc.crm.dynamics.com/rc/regcont/zh_cn/op/articles/vidSharingAssigning.aspx?WTT.rss_f=CRMRC_OP http://rc.crm.dynamics.com/rc/regcont/zh_cn/op/articles/VidAdvancedFind.aspx?WTT.rss_f=CRMRC_OP Wed, 24 Jun 2009 00:00:00 GMT In this video, learn the steps for running queries in Advanced Find, including entering the criteria, or fields, that will help you filter your search. Also, save your Advanced Find search results as a personal view that you can access any time you want. Length: 3:11 minutes http://rc.crm.dynamics.com/rc/regcont/zh_cn/op/articles/VidAdvancedFind.aspx?WTT.rss_f=CRMRC_OP http://rc.crm.dynamics.com/rc/regcont/zh_cn/op/articles/video_resources.aspx?WTT.rss_f=CRMRC_OP Wed, 24 Jun 2009 00:00:00 GMT The following videos describe how to use Microsoft Dynamics CRM. There are videos to help you get started, get set up, find information for administrators, and learn about features such as workflow and reporting. http://rc.crm.dynamics.com/rc/regcont/zh_cn/op/articles/video_resources.aspx?WTT.rss_f=CRMRC_OP