When a customer The account or contact with which a business unit conducts a business transaction. is ready to purchase a product An item in the product catalog. Products can be linked to other records, such as quotes, campaigns, and cases., you can create an order A confirmed request for delivery of goods or services based on specified terms. An order is a quote that has been accepted by a customer. to record the potential sale.
You can delete an order only when it is active. Closed orders are read-only and cannot be deleted. Open the order and view the Status field if you are not sure about the status of your selection.