You can automate business processes by creating workflows Sets of logical rules that define the steps necessary to automate specific business processes, tasks, or sets of actions to be performed on Microsoft Dynamics CRM Online records. and applying them to records Entries in the Microsoft Dynamics CRM Online database that store all the information about specific items, such as contacts. Records are like individual index cards in an index-card filing system. You can view basic information about records in a list, and you can view or change detailed information about records in a form. or allowing Microsoft Dynamics CRM Online to apply them automatically. By using workflows to automate your business processes, you can:
Ensure consistency in how records are handled.
Ensure consistency in the information that is stored in your organization's Microsoft Dynamics CRM Online database.
Allow people in your organization to focus on growing your business instead of performing repetitive tasks.
If you have the System Administrator or System Customizer security role A defined set of privileges. The security role assigned to a user determines which tasks the user can perform and which parts of the user interface the user can view. All users must be assigned at least one security role in order to access the system., you have the necessary permissions to create workflows that can affect records throughout your organization's implementation of Microsoft Dynamics CRM Online. However, even if you do not have one of these security roles, you can still create workflows that affect the records that you own.
Several ways to create workflows
There are several ways that you can add workflows to your implementation of Microsoft Dynamics CRM Online:
Create workflows by using the Microsoft Dynamics CRM Online Web application The version of Microsoft Dynamics CRM Online that works in Microsoft Internet Explorer.. You can create workflows and workflow templates in the Settings area.
Purchase custom workflows or custom workflow actions from third-party vendors who develop solutions that are compatible with Microsoft Dynamics CRM Online. For more information about how to integrate a third-party workflow or workflow action, contact the vendor.
There are four basic steps to creating a workflow by using the Web application The version of Microsoft Dynamics CRM Online that works in Microsoft Internet Explorer.:
Create an empty workflow or use a workflow template A type of workflow that serves exclusively as the basis for creating other workflows. Workflow templates cannot start workflow jobs. to create the workflow.
Specify the workflow properties The basic details of a workflow, including its name and the primary entity that it acts on (such as Lead or Case)..
Add conditions Elements of workflow logic that define specific situations and any actions that should be taken when the situations occur. A logical "if-then" statement in a workflow., workflow actions Elements of workflow logic that specify the actions that should be performed by workflow jobs when conditions defined in the workflow have been met., and other elements that define your workflow logic All of the conditions, actions, and other logical elements that define when and how a particular workflow takes action on Microsoft Dynamics CRM Online records..
You use workflows by either applying an on-demand workflow A type of workflow that only runs when a user chooses to apply it to records from a toolbar or menu in Microsoft Dynamics CRM Online. yourself or by specifying when Microsoft Dynamics CRM Online should start an automatic workflow A type of workflow that runs as soon as the conditions defined in the workflow logic are met. No user action is required to start the workflow. for you.