Why can't I view my Microsoft Dynamics CRM Online calendars in Outlook?
If you are offline, the Service calendar is not available in Microsoft Dynamics CRM Online for Microsoft Office Outlook.
If you are in Microsoft Dynamics CRM Online for Microsoft Office Outlook, the Workplace calendar is not available, unless the Site Map An XML representation of the structure of the Navigation Pane in Microsoft Dynamics CRM Online, including the areas, groups, and subareas where entities are displayed, and the privileges associated with each subarea. has been customized.
If you cannot view the Service calendar, you do not have the Read A privilege required to read a record. Which records can be read depends on the access level of the permission defined in your security role. privilege for the Service record type. This might be because you have custom or edited security roles Defined sets of privileges.The security role assigned to a user determines which tasks the user can perform and which parts of the user interface the user can view. All users must be assigned at least one security role in order to access the system.. The Read privilege for the Service record type is included in all the default security roles available in Microsoft Dynamics CRM Online.
To make the calendar visible for users with a specific security role, click Settings, click Security Roles. Open the security role. On the Service Management tab, for the Service record type, add the Read privilege.