You cannot open records or dialog boxes in Microsoft Dynamics CRM Online. You might or might not get a message that it is because of a pop-up blocker.

If you cannot open records or other windows in Microsoft Dynamics CRM Online, it is probably because you have one or more pop-up blockers turned on. You might or might not get the following error message:

A Microsoft Dynamics CRM Online window was unable to open, and may have been blocked by a pop-up blocker. Please add this Microsoft Dynamics CRM Online server to the list of the sites your pop-up blocker allows to open new windows:(your server name).

You can remedy this problem by disabling your pop-up blockers. If you're not sure how to disable your pop-up blocker, consult the tool's Help. In addition to any Microsoft Internet Explorer or other pop-up blockers, disable any pop-up blocker on a Yahoo or Google toolbar if you have those installed.

If you don't want to disable your Internet Explorer pop-up blocker, you can also try to add your Microsoft Dynamics CRM Online site to your list of authorized sites in Internet Explorer.

Notes

You cannot use Internet Explorer 8 with Microsoft Dynamics CRM Online; it is not currently supported.
If you have this problem and are using the <ms_Windows_Vista_short> operating system, first try disabling all pop-up blockers. If that does not fix the problem, do the following:
1. In Internet Explorer, on the Tools menu, click Internet Options.
2. Click the Security tab.
3. Clear the Enable Protected Mode check box to disable it. Click OK.
4. Close and reopen Internet Explorer.