A promotional or sample product is sent at no cost to a qualified lead, opportunity, or customer. In many cases, the act of sending a promotional product can turn an undecided, prospective customer into a valued addition to your sales base.
Price lists for promotional or sample products
In this article, a fictitious company, Wingtip Toys, is used to illustrate an example of how to set up a promotional product in Microsoft Dynamics CRM. Using information from this fictitious company, you will create a product that contains a price list, which has a 100-percent discount associated with it.
Note
The procedures in this article assume that the product units are established in the product catalog. For more information about how to create the product catalog and add items to it, such as products, units, discounts, and pricing methods, see the Microsoft Dynamics CRM Help.
Wingtip Toys is a growing distributor of toy products and currently is the leading distributor in their region. The company wants to expand to a neighboring region. As a part of a larger promotional effort for this expansion, Wingtip Toys decides to send free samples of their beach balls to all the major toy retail companies in the neighboring region.
By creating a separate product for beach ball samples, Wingtip Toys can monitor inventory and determine how many beach balls are given away. In addition, Wingtip Toys can deactivate the sample product without affecting any comparable beach-ball product that exists in the product catalog.
The promotional beach-ball product that Wingtip Toys will create in the product catalog will have the following structure:
Product
|
Price Per Unit
|
Discount
|
Price Per Unit after Discount
|
Promo Beach Ball
|
$1.00
|
100%
|
$.00
|
Promotional Beach Ball
To create the product, price list, and discount list for this promo beach-ball product using Microsoft Dynamics CRM, follow these steps:
Step 1: Create the discount list and add the 100% discount
- In the Navigation Pane, click System Settings, click Product Catalog, and then click Discount Lists.
- On the Actions toolbar, click New.
- In the Create Discount List dialog box, enter the following information:
- Name
Enter a name with a length of 100 characters or less. The information should be meaningful and unique, such as Promo Beach Ball Discount List.
- Type
Select the type of discount that will be applied to the product. You can choose a percentage, or a fixed amount. For this example, select Percentage.
- Click OK. The Discount List form appears.
- In the Discount List form, under Details, click Discounts.
- Click New Discount. The Discount form appears.
- On the General tab, complete the following information:
- Begin Quantity
This is the beginning quantity that the discount will be applied to. Wingtip Toys wants to be able to send a single beach ball for promotion purposes. Therefore, type 1.
- End Quantity
This is the ending quantity that the discount will be applied to. To control costs, Wingtip Toys does not want to send more than 10 samples of the product for each instance of this promotion. Therefore, type 10.
- Percentage
This is the percentage amount that will be applied to this discount. Wingtip Toys wants to give these beach balls away for free, therefore, type 100.
- Click Save and Close to close the Discount form.
- Click Save and Close again to close the Discount List form.
Step 2: Create the product that will be used for sending beach ball samples
- In the Navigation Pane, click System Settings, click Product Catalog, and then click Products.
- On the Actions toolbar, click New.
- On the General tab, complete the following information:
- ID
Type an ID for this product. The ID can be numbers, letters, or characters and must be less than 100 characters in length. For example, type PBB001.
- Name
Type a name, such as Promo Beach Ball.
- Unit Group
Click Lookup to search for and select the unit group that you want.
- Default Unit
Click Lookup to search for and select the default unit that you want. For the beach ball product, select a unit that represents a single item because the beach balls are most commonly sold individually.
- Currency
Click the Lookup button and select the currency for this product.
- List Price
Type the list price for the product. For example, type 1.
- Decimals Supported
Since beach balls cannot be divided into fractional quantities, type 0.
- Click Save and Close.
Step 3: Create the price list and add the product and discount list
- In the Navigation Pane, click System Settings, click Product Catalog, and then click Price Lists.
- On the Actions toolbar, click New.
- In the Price List form, enter the following information:
- Click Save. Leave the Price List form open.
Next, the price list items are added to this price list.
- In the Price List form, under Details, click Price List Items, and then click Add Price List Item.
- On the General tab, enter the following information:
- Price List
Microsoft Dynamics CRM automatically selects the price list that you created in the previous steps.
- Currency
Microsoft Dynamics CRM automatically selects the currency that you selected for the price list in the previous steps.
- Product
Click Lookup and select the Promo Beach Ball product that you created earlier.
- Unit
Click Lookup to search for and select the unit that you want. For the beach ball product, a unit is selected that represents a single item because the beach balls are most commonly sold individually.
- Discount List
Click Lookup to search for and select the discount list that was created earlier in this article, which is named Promo Beach Ball Discount List.
- Quantity Selling Option
Select a quantity selling option. This defines the type of quantities in which the product is sold. Because Wingtip Toys does not sell portions or fractions of a beach ball, select Whole.
- Pricing Method
For this example, the pricing method will be set to the default, which is Currency Amount.
- Amount
Enter the base cost of the product. For the beach ball product, type 1.
- Click Save and Close to close the Price List Item form.
- Click Save and Close to close the Price List form.
Step 4: Add the promo product to an order and verify that the cost is zero
- In the Navigation Pane, click Sales, and then click Orders.
- On the Actions toolbar, click New.
- On the General tab, enter the following information:
- Name
Type a name, such as Beach Ball Sample for Customer XYZ.
- Customer
Click Lookup and select the customer that you want. For example, select XYZ, and then click OK.
- Price List
Click Lookup and select the price list that you created earlier, which was named Promo Beach Ball Price List, and then click OK.
- Click Save. Leave the Order form open.
- Under Details click Existing Products.
- On the Actions toolbar toolbar, click New Order Product.
- On the General tab, enter the following information:
- Product
Click Lookup and select the promotional product. For this example, select Promo Beach Ball.
- Unit
Click Lookup to search for and select the unit that you want. For the beach ball product, select a unit that represents a single item because the promotional beach balls are most commonly sent individually and then click OK.
- Quantity
Type the number of beach balls that you want to send. To send a single sample, type 1.
- Click Save and Close to close the Order Product form.
- Click Save and Close to close the Order form.
- Verify in the Orders list that the Total Amount column for the Beach Ball Sample for Customer XYZ order displays $0.00.
Related Links
Reward your customers with quantity discounts
Create a price list to use for a sales promotion
