Available downloads for Microsoft Dynamics CRM

Microsoft Dynamics CRM 4.0 Readme

This document provides important late-breaking information for Microsoft Dynamics CRM Server and Web application.

Microsoft Dynamics CRM 4.0 Help Update (On-Premise Edition)

Updated Help files for Microsoft Dynamics CRM 4.0 (On-Premise Edition). The Microsoft Dynamics CRM documentation team has updated the Help for Microsoft Dynamics CRM 4.0 based on feedback from customers and partners. In this update, you will find expanded information and clarifications in many topics, as well as bug fixes and new topics to support late-breaking product features.

Microsoft Dynamics CRM 4.0 User's Guide (printable)

A printable version of the Help that ships with Microsoft Dynamics CRM 4.0, On Premise.

Microsoft Dynamics CRM 4.0 Performance and Scalability - User Scalability for the Enterprise

Microsoft, together with Unisys Corporation, completed benchmark testing of Microsoft Dynamics CRM 4.0 running on the Windows Server 2008 operating system and Microsoft SQL Server 2008 database software. Benchmark results demonstrate that Microsoft Dynamics CRM can scale to meet the needs of an enterprise.

Microsoft Dynamics CRM 4.0 Implementation Guide

This guide contains comprehensive information about how to plan, upgrade, install, and maintain Microsoft Dynamics CRM 4.0.

Microsoft Dynamics CRM for Microsoft Office Outlook (For On-Premise and Service Provider Editions)

Install Microsoft Dynamics CRM for Outlook and Microsoft Dynamics CRM for Outlook with Offline Access. This download is for on-premise and Service Provider editions of Microsoft Dynamics CRM 4.0 only.

Microsoft Dynamics CRM 4.0 Sample Data Readme (On-Premise Edition)

This document provides important late-breaking information about the sample data that can be used to demonstrate Microsoft Dynamics CRM 4.0 features and functionality.

Microsoft Dynamics CRM 4.0 Data Migration Manager (For On-Premise and Service Provider Editions)

Install Data Migration Manager, a tool that is used to migrate data from other CRM systems into Microsoft Dynamics CRM 4.0.

Microsoft Dynamics CRM 4.0 Data Migration Manager Readme (For On-Premise and Service Provider Editions)

This document provides important late-breaking information about Data Migration Manager, which is a tool that is used to migrate data from other CRM systems into Microsoft Dynamics CRM 4.0.

Microsoft Dynamics CRM 4.0 E-mail Router (On-Premise and Service Provider Editions)

Install the E-mail Router. The E-mail Router is an interface between the Microsoft Dynamics CRM system and a Microsoft Exchange Server 2003, Microsoft Exchange Server 2007, or POP3 e-mail system.

Microsoft Dynamics CRM 4.0: Planning and Deployment Guidance for Service Providers

These guides and tool provide additional information for service providers to plan and deploy Microsoft Dynamics CRM 4.0.

Microsoft Dynamics CRM 4.0 Suggested Hardware for Deployments of up to 500 Concurrent Users

This document describes the general hardware sizing information that will support Microsoft Dynamics CRM 4.0 with up to 500 concurrent users in a single deployment on-premise model.

Get the latest Update Rollup for Microsoft Dynamics CRM 4.0

An Update Rollup is a tested, cumulative set of updates for Microsoft Dynamics CRM 4.0. It includes performance enhancements that are packaged together for easy deployment.

White Paper: Optimizing and Maintaining Microsoft Dynamics CRM 4.0

This white paper details techniques, considerations, and best practices for optimizing and maintaining the performance of Microsoft Dynamics CRM 4.0 implementations.

Microsoft Dynamics CRM 4.0 updates and hotfixes

This Knowledge Base article lists the updates and the hotfixes that are available for Microsoft Dynamics CRM 4.0.

Microsoft Dynamics CRM 4.0 Management Pack for Microsoft Operations Manager 2005

The Microsoft Dynamics CRM 4.0 Management Pack for Microsoft Operations Manager 2005 enables you to administer the Microsoft Dynamics CRM 4.0 system in Microsoft Operations Manager 2005.

Data migration articles

This article contains a list of resources that explain how to migrate data to Microsoft Dynamics CRM and troubleshoot the migration process.

Offline and Online Synchronization in Microsoft Dynamics CRM

This "nuts and bolts" article details the offline and online synchronization processes in Microsoft Dynamics CRM 4.0.

SAMPLE: Performance and Scalability Assessment of Customer Implementation

Based on a performance and scalability assessment that was performed by UK MCS on a customer’s implementation of Microsoft Dynamics CRM 4.0, this paper contains details of the testing methodology and environment, as well as the attending results.

Improving Microsoft Dynamics CRM Performance and Securing Data with Microsoft SQL Server 2008

This paper provides an overview, benchmark results, and recommendations for implementing selected Microsoft SQL Server 2008 features that can improve the performance of Microsoft Dynamics CRM 4.0 and secure the databases.

Microsoft Dynamics CRM 4.0 Performance and Scalability White Papers

Microsoft (with Unisys) completed testing of Microsoft Dynamics CRM 4.0 running on Windows Server 2008 and Microsoft SQL Server 2008. Benchmark results demonstrate that Microsoft Dynamics CRM 4.0 can scale to meet the needs of an enterprise.

Using Encrypting File System and BitLocker to Protect Microsoft Dynamics CRM Data on Outlook Clients Running Windows XP or Windows Vista

This white paper describes how to use EFS and BitLocker to protect CRM data on clients running Microsoft Vista and Microsoft Windows XP.

Microsoft Dynamics CRM 4.0 Software Development Kit (SDK)

The Microsoft Dynamics CRM SDK is for developers, system customizers, and report writers. It contains all new information about creating plug-ins, working with custom workflow activities, using the new Web services, using new data management features, and much more.

Microsoft Dynamics CRM 4.0 Deployment Software Development Kit (SDK)

The Microsoft Dynamics CRM 4.0 Deployment Software Development Kit is for customizing deployments for Microsoft Dynamics CRM 4.0.

The Microsoft Dynamics CRM Developer Toolkit

This toolkit makes it easier for developers to customize, extend, and maintain on-premise CRM solutions, all from within the Microsoft Visual Studio interface.

Accelerators for Microsoft Dynamics CRM

Microsoft Dynamics CRM Accelerators are add-on solutions developed for Microsoft Dynamics CRM 4.0 customers and partners. Each accelerator shows how the Microsoft Dynamics CRM 4.0 platform can be configured and extended to broaden marketing, sales, and service capabilities.

List Web Part for Microsoft Dynamics CRM 4.0

The List Web Part for Microsoft Dynamics CRM provides a way to view and update Microsoft Dynamics CRM records using a Microsoft Windows SharePoint Services 3.0 with SP1 or Microsoft Office SharePoint Server 2007 with SP1 Web site.

Microsoft BizTalk Server 2006 Adapter for Microsoft Dynamics CRM 4.0

The Microsoft BizTalk Server 2006 Adapter for Microsoft Dynamics CRM 4.0 enables integration between Microsoft Dynamics CRM and non-Microsoft business applications.

Documentation and resources

This article contains a list of Microsoft Dynamics CRM documentation and other resources that you can access to find information to help you manage, extend, and configure your environment.

Microsoft Dynamics CRM 4.0 virtual machine demo

This demonstration includes a virtual one computer setup of Microsoft Dynamics CRM 4.0 with Microsoft Dynamics CRM Server and Microsoft Dynamics CRM for Outlook. It requires Microsoft Virtual PC 2007.