Microsoft Windows operating systems include a tool named Reliability and Performance Monitor (or Performance Monitor in some versions of the operating system). You can configure this tool to obtain and display performance data as system components run on your Microsoft Dynamics CRM deployment.
Many performance objects are built into the operating system, and more are installed with software applications and services. For example, the performance objects installed with SQL Server and Exchange Server can help you monitor the performance of components that are relevant to your system.
The following sections describe the performance objects that are installed with Microsoft Dynamics CRM.
The Microsoft Dynamics CRM 4.0 Management Pack for Microsoft Operations Manager (MOM) can help you centrally manage the Microsoft Dynamics CRM Server application, its component services, and the computers on which they run. You can download the Management Pack at Microsoft Dynamics CRM 4.0 Management Pack for Microsoft Operations Manager 2005
To select the Microsoft Dynamics CRM counters that you want to monitor, follow these steps:
Counter
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Description
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Active Organizations
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The total number of organizations in the Microsoft Dynamics CRM deployment that are actively being polled by the Microsoft CRM Asynchronous Processing Service.
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Activity Propagation Operations Completed
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The total number of activity propagation operations that have completed for all organizations in the deployment.
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Activity Propagation Operations Completion Throughput
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The total completion throughput of activity propagation operations for all organizations in the deployment.
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Activity Propagation Operations Executing
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The current number of activity propagation operations being processed by asynchronous handlers for all organizations in the deployment.
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Activity Propagation Operations Failed
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The total number of activity propagation operations that failed for all organizations in the deployment.
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Activity Propagation Operations Failed with Retry
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The total number of activity propagation operations that failed and then tried again to execute for all organizations in the deployment.
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Activity Propagation Operations Outstanding
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The current number of activity propagation operations that are outstanding. This includes in-memory queued items for all organizations in the deployment.
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Bulk Detect Duplicates Operations Completed
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The total number of bulk detect duplicates operations that have completed for all organizations in the deployment.
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Bulk Detect Duplicates Operations Completion Throughput
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The total throughput of bulk detect duplicates operations completed for all organizations in the deployment.
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Bulk Detect Duplicates Operations Executed
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The total number of bulk detect duplicates operations that are currently being processed by asynchronous handlers for all organizations in the deployment.
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Bulk Detect Duplicates Operations Failed
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The total number of bulk detect duplicates operations that failed for all organizations in the deployment.
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Bulk Detect Duplicates Operations Failed with Retry
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The total number of bulk detect duplicates operations that failed and then tried again to execute for all organizations in the deployment.
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Bulk Detect Duplicates Operations Outstanding
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The total number of bulk detect duplicates operations that are currently outstanding, including in-memory queued items, for all organizations in the deployment.
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Bulk Email Operations Completed
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The total number of bulk e-mail operations completed for all organizations in the deployment.
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Bulk Email Operations Completion Throughput
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The throughput rate of bulk e-mail operations completed for all organizations in the deployment.
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Bulk Email Operations Executing
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The total number of bulk e-mail operations that are currently being processed by asynchronous handlers for all organizations in the deployment.
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Bulk Email Operations Failed
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The total number of bulk e-mail operations that failed for all organizations in the deployment.
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Bulk Email Operations Failed with Retry
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The total number of bulk e-mail operations that failed and then tried again to execute for all organizations in the deployment.
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Bulk Email Operations Outstanding
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The total number of bulk e-mail operations that are currently outstanding. This includes in-memory queued items for all organizations in the deployment.
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Capacity Per Organization
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The number of asynchronous operations to be removed from the processing queue that are currently allocated to an organization.
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Collect Sqm Data Operations Completed
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The total number of Software Quality Metrics (SQM) data collection operations completed for all organizations in the deployment. SQM data collection operations are part of the Microsoft Customer Experience Improvement Program.
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Collect Sqm Data Operations Completion Throughput
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The throughput rate of the SQM data collection operations completed for all organizations in the deployment.
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Collect Sqm Data Operations Executing
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The total number of SQM data collection operations that are currently being processed by asynchronous handlers for all organizations in the deployment.
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Collect Sqm Data Operations Failed
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The total number of SQM data collection operations that failed for all organizations in the deployment.
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Collect Sqm Data Operations Failed with Retry
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The total number of SQM data collection operations that failed and then tried again to execute for all organizations in the deployment.
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Collect Sqm Data Operations Outstanding
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The total number of SQM data collection operations currently outstanding. This includes in-memory queued items for all organizations in the deployment.
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Event Operations Completed
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The total number of event operations completed for all organizations in the deployment.
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Event Operations Completion Throughput
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The throughput rate of event operations completed for all organizations in the deployment.
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Event Operations Executing
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The total number of event operations that are currently being processed by asynchronous handlers for all organizations in the deployment.
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Event Operations Failed
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The total number of event operations that failed for all organizations in the deployment.
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Event Operations Failed with Retry
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The total number of event operations that failed and then tried again to execute for all organizations in the deployment.
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Event Operations Outstanding
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The total number of event operations currently outstanding. This includes in-memory queued items for all organizations in the deployment.
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Import Operations Completed
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The total number of import operations completed for all organizations in the deployment.
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Import Operations Completion Throughput
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The throughput rate of import operations completed for all organizations in the deployment.
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Import Operations Executing
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The total number of import operations that are currently being processed by asynchronous handlers for all organizations in the deployment.
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Import Operations Failed
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The total number of import operations that failed for all organizations in the deployment.
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Import Operations Failed with Retry
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The total number of import operations that failed and then tried again to execute for all organizations in the deployment.
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Import Operations Outstanding
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The current number of import operations outstanding. This includes in-memory queued items for all organizations in the deployment.
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Items Dequeued per Organization
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The number of asynchronous operations that have been removed from the processing queue for an organization.
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Items in memory (high)
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The maximum number of asynchronous operations to hold in memory for processing.
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Items in memory (low)
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The threshold of asynchronous operations to trigger loading of additional operations.
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Parse Operations Completed
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The total number of parse operations that have been completed for all organizations in the deployment.
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Parse Operations Completion Throughput
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The throughput rate of parse operations completion for all organizations in the deployment.
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Parse Operations Executing
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The current number of parse operations being processed by asynchronous handlers for all organizations in the deployment.
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Parse Operations Failed
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The total number of parse operations that failed for all organizations in the deployment.
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Parse Operations Failed with Retry
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The total number of parse operations that failed and then tried again to execute for all organizations in the deployment.
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Parse Operations Outstanding
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The total number of parse operations currently outstanding. This includes in-memory queued items for all organizations in the deployment.
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Persist Match Code Operations Completed
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The total number of persist match code operations completed for all organizations in the deployment.
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Persist Match Code Operations Completion Throughput
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The throughput rate of persist match code operations completion for all organizations in the deployment.
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Persist Match Code Operations Executing
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The total number of persist match code operations that are currently being processed by asynchronous handlers for all organizations in the deployment.
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Persist Match Code Operations Failed
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The total number of persist match code operations that failed for all organizations in the deployment.
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Persist Match Code Operations Failed with Retry
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The total number of persist match code operations that failed and then tried again to execute for all organizations in the deployment.
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Persist Match Code Operations Outstanding
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The total number of persist match code operations that are currently outstanding, including in-memory queued items for all organizations in the deployment.
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Publish Duplicate Rule Operations Completed
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The total number of publish duplicate rule operations completed for all organizations in the deployment.
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Publish Duplicate Rule Operations Completion Throughput
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The throughput rate of publish duplicate rule operations that have completed for all organizations in the deployment.
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Publish Duplicate Rule Operations Executing
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The total of publish duplicate rule operations that are currently being processed by asynchronous handlers for all organizations in the deployment.
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Publish Duplicate Rule Operations Failed
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The total number of publish duplicate rule operations that failed for all organizations in the deployment.
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Publish Duplicate Rule Operations Failed with Retry
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The total number of publish duplicate rule operations that failed and then tried again to execute for all organizations in the deployment.
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Publish Duplicate Rule Operations Outstanding
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The total number of publish duplicate rule operations currently outstanding. This includes in-memory queued items for all organizations in the deployment.
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Quick Campaign Operations Completed
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The total number of quick campaign operations completed for all organizations in the deployment.
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Persist Match Code Operations Failed
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The total number of persist match code operations that failed for all organizations in the deployment.
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Persist Match Code Operations Failed with Retry
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The total number of persist match code operations that failed and then tried again to execute for all organizations in the deployment.
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Persist Match Code Operations Outstanding
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The total number of persist match code operations that are currently outstanding, including in-memory queued items for all organizations in the deployment.
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Publish Duplicate Rule Operations Completed
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The total number of publish duplicate rule operations completed for all organizations in the deployment.
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Publish Duplicate Rule Operations Completion Throughput
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The throughput rate of publish duplicate rule operations that have completed for all organizations in the deployment.
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Publish Duplicate Rule Operations Executing
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The total of publish duplicate rule operations that are currently being processed by asynchronous handlers for all organizations in the deployment.
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Publish Duplicate Rule Operations Failed
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The total number of publish duplicate rule operations that failed for all organizations in the deployment.
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Publish Duplicate Rule Operations Failed with Retry
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The total number of publish duplicate rule operations that failed and then tried again to execute for all organizations in the deployment.
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Publish Duplicate Rule Operations Outstanding
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The total number of publish duplicate rule operations currently outstanding. This includes in-memory queued items for all organizations in the deployment.
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Quick Campaign Operations Completed
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The total number of quick campaign operations completed for all organizations in the deployment.
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Quick Campaign Operations Completion Throughput
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The throughput rate of quick campaign operations completed for all organizations in the deployment.
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Quick Campaign Operations Executing
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The total number of quick campaign operations currently being processed by asynchronous handlers for all organizations in the deployment.
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Quick Campaign Operations Failed
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The total number of quick campaign operations that failed for all organizations in the deployment.
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Quick Campaign Operations Failed with Retry
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The total number of quick campaign operations that failed and then tried again to execute for all organizations in the deployment.
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Quick Campaign Operations Outstanding
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The total number of quick campaign operations currently outstanding. This includes in-memory queued items for all organizations in the deployment.
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Rate of Activity Propagation Operations Failed with Exception
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The rate at which activity propagation operations failed with an exception for all organizations in the deployment.
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Rate of Activity Propagation Operations Failed with Retry
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The rate at which activity propagation operations failed and then tried again to execute for all organizations in the deployment.
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Rate of Bulk Detect Duplicates Operations Failed with Exception
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The rate at which bulk detect duplicates operations failed with an exception for all organizations in the deployment.
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Rate of Bulk Detect Duplicates Operations Failed with Retry
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The rate at which bulk detect duplicates operations failed and then tried again to execute for all organizations in the deployment.
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Rate of Bulk Email Operations Failed with Exception
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The rate at which bulk e-mail operations failed with an exception for all organizations in the deployment.
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Rate of Bulk Email Operations Failed with Retry
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The rate at which bulk e-mail operations failed and then tried again to execute for all organizations in the deployment.
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Rate of Collect Sqm Data Operations Failed with Exception
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The rate at which SQM data collection operations failed with an exception for all organizations in the deployment.
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Rate of Collect Sqm Data Operations Failed with Retry
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The rate at which SQM data collection operations failed and then tried again to execute for all organizations in the deployment.
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Rate of Event Operations Failed with Exception
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The rate at which event operations failed with an exception for all organizations in the deployment.
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Rate of Event Operations Failed with Retry
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The rate at which event operations failed and then tried again to execute for all organizations in the deployment.
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Rate of Import Operations Failed with Exception
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The rate at which import operations failed with an exception for all organizations in the deployment.
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Rate of Import Operations Failed with Retry
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The rate at which import operations failed and then tried again to execute for all organizations in the deployment.
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Rate of Parse Operations Failed with Exception
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The rate at which parse operations failed with an exception for all organizations in the deployment.
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Rate of Parse Operations Failed with Retry
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The rate at which parse operations failed and then tried again to execute for all organizations in the deployment.
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Rate of Persist Match Code Operations Failed with Exception
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The rate at which persist match code operations failed with an exception for all organizations in the deployment.
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Rate of Publish Duplicate Rule Operations Failed with Retry
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The rate at which publish duplicate rule operations failed and then tried again to execute for all organizations in the deployment.
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Rate of Quick Campaign Operations Failed with Exception
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The rate at which quick campaign operations failed with an exception for all organizations in the deployment.
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Rate of Quick Campaign Operations Failed with Retry
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The rate at which quick campaign operations failed and then tried again to execute for all organizations in the deployment.
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Rate of Total Operations Failed with Exception
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The rate at which all asynchronous operations failed with an exception for all organizations in the deployment.
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Rate of Total Operations Failed with Retry
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The rate at which all asynchronous operations failed and then tried again to execute for all organizations in the deployment.
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Rate of Transform Operations Failed with Exception
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The rate at which transform operations failed with an exception for all organizations in the deployment.
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Rate of Transform Operations Failed with Retry
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The rate at which transform operations failed and then tried again to execute for all organizations in the deployment.
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Rate of Workflow Operations Failed with Exception
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The rate at which workflow operations failed with an exception for all organizations in the deployment.
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Rate of Workflow Operations Failed with Retry
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The rate at which workflow operations failed and then tried again to execute for all organizations in the deployment.
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Threads in Use
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The number of threads currently employed in the processing of asynchronous operations for all organizations in the deployment.
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Total Number of Web Service calls
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The number of calls to the Microsoft Dynamics CRM Web service for all organizations in the deployment.
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Total Operations Completed
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The total number of operations completed for all organizations in the deployment.
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Total Operations Completion Throughput
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The throughput rate of completed asynchronous operations for all organizations in the deployment.
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Total Operations Executing
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The current number of operations being processed by asynchronous handlers for all organizations in the deployment.
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Total Operations Failed
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The total number of asynchronous operations that failed for all organizations in the deployment.
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Total Operations Failed with Retry
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The total number of asynchronous operations that failed and then tried again to execute for all organizations in the deployment.
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Total Operations Outstanding
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The current number of outstanding asynchronous operations. This includes in-memory queued items for all organizations in the deployment.
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Total Organizations
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The number of organizations being monitored for the entire Microsoft Dynamics CRM deployment.
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Transform Operations Completed
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The total number of transform operations that have completed for all organizations in the deployment.
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Transform Operations Completion Throughput
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The throughput rate of completed transform operations for all organizations in the deployment.
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Transform Operations Executing
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The total number of transform operations that are currently being processed by asynchronous handlers for all organizations in the deployment.
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Transform Operations Failed
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The total number of transform operations that failed for all organizations in the deployment.
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Transform Operations Failed with Retry
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The total number of transform operations that failed and then tried again to execute for all organizations in the deployment.
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Transform Operations Outstanding
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The current number of transform operations outstanding. This includes in-memory queued items for all organizations in the deployment.
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Workflow Operations Completed
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The total number of workflow operations that have completed for all organizations in the deployment.
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Workflow Operations Completion Throughput
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The throughput rate of completed workflow operations for all organizations in the deployment.
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Workflow Operations Executing
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The total number of workflow operations that are currently being processed by asynchronous handlers for all organizations in the deployment.
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Workflow Operations Failed
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The total number of workflow operations that failed for all organizations in the deployment.
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Workflow Operations Failed with Retry
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The total number of workflow operations that failed and then tried again to execute for all organizations in the deployment.
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Workflow Operations Outstanding
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The current number of workflow operations outstanding. This includes in-memory queued items for all organizations in the deployment.
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For more information about how to monitor and improve Microsoft Dynamics CRM performance, see the following resources: