Monitoring and Managing System Jobs

System jobs are a type of process in Microsoft Dynamics CRM Online that can continue independently or in the background. When you use certain features in Microsoft Dynamics CRM Online, the application automatically starts system jobs (you do not need to choose whether to use a system job). Several Microsoft Dynamics CRM Online features use system jobs to perform tasks automatically, including workflows Sets of logical rules that define the steps necessary to automate specific business processes, tasks, or sets of actions to be performed on Microsoft Dynamics CRM Online records., import Process for uploading data from a comma-separated value (CSV) file to Microsoft Dynamics CRM Online by using the Import Data Wizard., and duplicate detection Process of automatically identifying potential duplicate records..

Monitoring system jobs

You can view the status of any system jobs that are currently active in Microsoft Dynamics CRM Online. By monitoring system jobs, you can review the status of these background processes to ensure that they are running smoothly or have completed successfully.

More information: Work with System Jobs

Managing system jobs

If there is a problem with a system job, you can cancel, postpone, pause, or resume it. For example, if a workflow action An element of workflow logic that specifies the action that should be performed by workflow jobs when conditions defined in the workflow have been met. specified in a workflow failed to happen, you could view the error message listed in the system job to see what the problem is, cancel the job, and then try to resolve the underlying problem that caused the workflow job to fail.

More information: Work with System Jobs

• Canceling system jobs

  Canceling an active system job permanently stops any actions that the system job was performing when you canceled it, and any subsequent actions that the system job would have performed are not performed. Canceling a system job is permanent: you cannot resume a canceled system job.

• Postponing completion of system jobs

  Postponing an active system job stops any actions that the system job was performing, and any subsequent actions that the system job would have performed are not performed. However, when you postpone a system job, you can specify a later time when you want the system job to restart.

• Pausing system jobs

  Pausing an active system job temporarily stops any actions that the system job was performing, and any subsequent actions that the system job would have performed are not performed. In contrast to canceling a system job, pausing a system job is temporary; you can resume a paused system job.

• Resuming paused system jobs

  Resuming restarts a system job that was paused. Microsoft Dynamics CRM Online restarts any actions that had not yet been completed when you paused the job, and any subsequent actions that the system job was scheduled to perform will be performed when the current action is completed.

Tips

Note

You cannot make changes to the status of a system job that has been completed or canceled.