[Applies to: Microsoft Dynamics CRM 4.0]

Why are Outlook appointments not appearing in the Microsoft Dynamics CRM Online calendars?

Microsoft Office Outlook appointments may not appear in the Microsoft Dynamics CRM Online calendars for several reasons:

• Individual appointments are not marked for tracking in Microsoft Dynamics CRM Online.

  Tracked items appear with the Track in CRM button , unless this option has been turned off.

• You are not selected as one of the attending parties:
  • In Outlook, you are not in the To box.
  • In Microsoft Dynamics CRM Online appointments, you are not in the Required or Optional boxes.
  • In Microsoft Dynamics CRM Online service activities, you must either be listed in the Resources box or in a Resource Group listed in the box.
• The option to synchronize Appointments I'm attending was not selected on the Synchronization tab of the Set Personal Options dialog box.

  More information: Set Personal Options

• The automatic synchronization has not occurred yet. It is usually scheduled for every 15 minutes. To force synchronization, in Microsoft Dynamics CRM Online for Outlook, on the Microsoft Dynamics CRM menu bar, click Synchronize Outlook with CRM.
• Recurring appointments are not supported by this version of Microsoft Dynamics CRM Online. Only the initial appointment will appear. Make additional appointments manually, as appropriate.
• On a shared computer, you must be logged on with your own credentials. Otherwise, you might be viewing the calendar of the person who is logged on, instead of your own calendar. Log off and log on again with your user name.