While trying to save an Outlook contact in Microsoft Dynamics CRM Online, why do I receive an error that the item is not valid for promotion?
There are several reasons why this message may occur:
The message class Defines the type of form used by Microsoft Office Outlook. of the contact, e-mail, task or appointment is not valid. For example: the default Contact form used by Outlook is IPM.Contact. This is usually because the contact was created using a custom Outlook form. You need to re-enter the contact, e-mail, task, or appointment.
The contact is stored outside of the Microsoft Exchange local store A default location on a computer where Outlook records are stored.. You can copy the contact to the local store.
The contact is stored in a deleted items folder. You can move the contact to a valid folder.