This task requires permissions that are found in all default service scheduling security roles Defined sets of privileges.The security role assigned to a user determines which tasks the user can perform and which parts of the user interface the user can view. All users must be assigned at least one security role in order to access the system..More information about specific permissions and performing this task while offline: Service Scheduling Permissions
In the Navigation Pane, click Settings, click Business Management, and then click Business Closures.
On the Actions toolbar, click New.
In the Schedule a Business Closure dialog box, in the Name box, type a name.
The first 12 characters of the name appear on each day of the closure on the calendar view of the affected resource's Work Hours.
In the Start Time and End Time boxes, enter the start and end date for the closure.
If you want to enter a duration The amount of time that a record is in effect. instead of an end time, select the length of the closure in the Duration box. Microsoft Dynamics CRM Online automatically calculates the end time for you.
If the closure is an all day event, select the All Day Event check box. Microsoft Dynamics CRM Online automatically enters a duration of 1 day.
If you want to enter a specific time period, clear the All Day Event check box. You can then specify the hours during which your organization will be closed.
To save this business closure, click OK.
The Do not observe option is not set automatically for new resources.