Reschedule a service activity

Can I do this task?

1. In the Navigation Pane, click Service, and then click Service Calendar.
2. Locate and select the service activity you want to reschedule.
3. On the Actions toolbar, click Reschedule.
4. On the Schedule Service Activity form, change any of the information you want.
5. Click Find Available Times.

   Microsoft Dynamics CRM Online returns a list of available time slots that meet the criteria on the form. If you do not find a suitable time slot, change the criteria, and try again.

6. In the Available Times list, select a time slot.
7. Click Schedule.
8. Click Save or Save and Close.

Note

You cannot reopen closed service activities. To reactivate canceled service activities, on the Actions menu, click Reactivate. The service activity will be reopened and the status will be updated to Requested. If the time is no longer available, you may get a message. To reschedule the service activity for an available time, click Schedule.