Close an opportunity

Can I do this task?

Whether you win a sale or lose it, you probably want to close To set the status of a record to Closed. This hides it in lists of open records and sets some types of records to read-only. Several types of records are closed automatically when you qualify or disqualify them. the opportunity A potential revenue-generating event or sale to an account that needs to be tracked through a sales process to completion.. If you have lost the sale, you can delete the opportunity, but deletions are not recommended because they are permanent. If you delete the opportunity, related items such as attachments and notes are also deleted, in addition to the audit trail for your sales organization. Therefore, it is best to close the opportunity. You will have the option to reopen the opportunity later if it becomes a viable sale.

1. In the Navigation Pane, click Sales, and then click Opportunities.
2. In the list of opportunities, open the opportunity you want to close.
3. On the Actions menu, click Close Opportunity.
4. In the Close Opportunity dialog box, click a Status option.

   If you select Won, enter the appropriate information in the following fields:

   • Status Reason

     The default for this field is Won. Your systems administrator can make changes to the default status for your organization if desired.

   • Actual Revenue

     You must enter numbers between 0.00 and 1,000,000,000.00.

     You can use commas and a decimal point, but you cannot use a currency symbol, such as the dollar ($), euro (?), or yen (¥).

     This value should represent the actual agreed upon price.

   • Close Date

     You must enter the date in the format your organization has set for dates. For example, 01/01/2006 or 31.12.2005.

     If you omit leading zeros in a date, Microsoft Dynamics CRM Online will add them automatically. For example, when you type 1/1/06, Microsoft Dynamics CRM Online will display it as 01/01/2006, if that is the date format of your organization.

   • Description

     Enter the reason for the win.

   If you select Lost, enter the appropriate information in the following fields:

   • Status Reason

     Select an option. The default options are Canceled or Out-Sold. Your systems administrator can change the default status for your organization that you want.

   • Actual Revenue

     You do not have to enter a value. However, it is helpful to know what the deal was worth had it been achieved.

     You must enter numbers between 0.00 and 1,000,000,000.00.

     You can use commas and a decimal point, but you cannot use a currency symbol, such as the dollar ($), euro (?), or yen (¥).

   • Close Date

     You must enter the date in the format your organization has set for dates. For example, 01/01/2006 or 31.12.2005.

     If you omit leading zeros in a date, Microsoft Dynamics CRM Online will add them automatically. For example, when you type 1/1/06, Microsoft Dynamics CRM Online will display it as 01/01/2006, if that is the date format of your organization.

   • Competitor

     If you know the competitor you lost the deal to, click the Lookup button to search for a competitor.

   • Description

     Enter the reason for the loss.

5. Click OK.
6. On the Standard toolbar, click Close.