This task requires a manager, vice president, CEO-Business Manager, System Administrator, or System Customizer security role A defined set of privileges. The security role assigned to a user determines which tasks the user can perform and which parts of the user interface the user can view. All users must be assigned at least one security role in order to access the system. or equivalent permissions. More information about specific permissions and performing this task while offline: E-mail Permissions
If this option is not set correctly, e-mail is not sent and a warning message "This message has not been submitted for delivery" appears.
In the Navigation Pane, click Settings, click Administration, and then click Users.
- OR -
In the Navigation Pane, click Settings, click Business Management, and then click Queues.
Open the user or queue you want to modify.
Under E-mail Access Configuration, select how e-mail will be accessed for incoming and outgoing mail.
E-mail will not be sent or received.
E-mail will be forwarded from another e-mail address.
Microsoft Dynamics CRM for Outlook
E-mail is sent and received with Microsoft Dynamics CRM Online for Outlook.
E-mail is sent and received with the Microsoft Dynamics CRM Online E-mail Router. If this item is selected, the Allow credentials check box is displayed. To require that credentials be entered, select the check box.
Click Save or Save and Close.
If you have selected an e-mail option, verify that there is a valid e-mail address in the E-mail box.
If you select Microsoft Dynamics CRM for Outlook as your e-mail option, you must also allow Microsoft Dynamics CRM Online to send mail through Microsoft Dynamics CRM Online for Outlook.