Resolve red text in e-mail message addresses

Can I do this task?

E-mail messages that appear as red text with the Unresolved Address button cannot be matched to records in Microsoft Dynamics CRM Online. These messages contain e-mail addresses that are either not related to a user, account, contact or lead record, or are related to multiple records. You can either match the e-mail address to an existing record or create a new one.

1. Open the message.
2. Double-click the unresolved e-mail address.
3. In the Resolve Address dialog box, do one of the following procedures:

   If the e-mail address belongs to an existing user, account, contact, or lead

   • Click Resolve to an existing record. Click the Lookup button to search for records.

   If the e-mail address is not in the system

   1. Click Resolve to a new record, select a record type, and then click Go.
   2. Complete the form, and then click OK
4. Click OK.