This task requires permissions that are found in all default security roles Defined sets of privileges.The security role assigned to a user determines which tasks the user can perform and which parts of the user interface the user can view. All users must be assigned at least one security role in order to access the system.. More information about specific permissions and performing this task while offline: Common Task Permissions
In the Navigation Pane, click Workplace, and then under My Work click Activities.
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To work with activities associated with a record, open the record and then click Activities.
Open the e-mail activity that you want to convert.
On the Actions toolbar, point to Convert Activity and then to To Lead.
In the Convert E-mail to Lead dialog box, enter information in the following boxes:
By default, Microsoft Dynamics CRM Online automatically completes the following operations during the conversion:
Open the new lead after the conversion, if all the required information for the lead is available. Otherwise this option is not available.
Close the e-mail form.
To change the conversion operations, clear the associated check boxes.
The originating activity becomes a related activity for the new lead. If the activity is open, it appears in the Activities list for the case. If the activity is closed, it appears in the History list.