This task requires permissions that are found in all default security roles Defined sets of privileges.The security role assigned to a user determines which tasks the user can perform and which parts of the user interface the user can view. All users must be assigned at least one security role in order to access the system.. More information about specific permissions and performing this task while offline: Common Task Permissions
Unless you have created an activity record by mistake, it is better to close or convert an activity than to delete it. You can view closed or converted activities at a later date for reference, or run reports to determine the success rate of your activities.
In the Navigation Pane, click Workplace, and then under My Work click Activities.
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To work with activities associated with a record, open the record and then click Activities.
Open the activity that you want.
On the Actions menu, click Close activity type. For example, if you are in a task record, click Close Task.
In the confirmation dialog box, select the status that you want from the Status list, such as Completed or Canceled, and then click OK.
When you close an activity, the activity becomes read-only and cannot be edited or reopened.
To view closed activities, do one of the following:
In the Activities list, select the Closed Activities view.
Use Advanced Find, and specify Activity Status in the search criteria.
From an Account, Contact, Lead, or Opportunity record, under Details, click History. In the Filter on and Include lists, select the view options that you want.
It is not possible to close multiple activities at once.
The only way to close an e-mail activity is to send it. If you do not use Microsoft Dynamics CRM Online to send or receive e-mail, click Send. This will close the activity, but no e-mail message will be sent.