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Published: 8/5/2008
Updated: 5/10/2010
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This place is for the community to share best practices and tips about using Microsoft Dynamics CRM. The information on this page is provided from users to users. If you are looking for help and don’t find what you need here, see Related Links for links to other helpful resources, such as the Community and Team Blog.
The solutions suggested here have not been tested or verified by Microsoft, and may be unsupported. For more information, see Terms of Use.
Tips in English
support for CRM users via live chat and screen sharing?
From: waveaccess
Version: Microsoft Dynamics CRM 4.0
Category: Other
If you want to increase the job productivity of your CRM users, then our OnlineHelp solution is something that your CRM users can’t be without. OnlineHelp is a Dynamics CRM add-on that allows your support team to provide immediate help to CRM users via embedded live chat and screen sharing instruments.
e-commerce module for MS CRM
From: waveaccess
Version: Microsoft Dynamics CRM 4.0
Category: Other
If your company runs a web site and an MS CRM system, would you like to launch a web store and: have an easy-to-use, fast and reliable integration between your online shop and your CRM system; have a single database for all of your products, orders, invoices and customer accounts; have your online shop support convenient means of payment (e.g. credit cards, PayPal); customer registration, private accounts and order history; have live chat functionality built into you web store? Then see how our OnlineShop handles all this. http://www.wave-access.com/Public_en/online_shop.aspx
Resize and Reposition your Popup for Microsoft Dynamics CRM
From: Streamsol in Irvine
Version: Microsoft Dynamics CRM 4.0
Category: Customize
Are you always repositioning and resizing your Popup windows to display all of your information? You can standardize the way your Popup opens! Follow these simple steps: 1. Click on Settings, Customizations. 2. Select the entity (i.e. Contact). 3. Select The Main Application Form. 4. Select form Properties. 5. Select On Load and Edit 6. Click the Event is Enabled box 7. Add the following in the box: // Resize the default Window Size window.resizeTo(1000,760); window.moveTo(5,5); You can Preview the Create Form right there to see how it works. Don’t forget to publish it for others to see it work.
Installing Microsoft Dynamics CRM Connector for SQL Server Reporting Services
From: JRowe in Woodbrook
Version: Microsoft Dynamics CRM Online for Microsoft Office Outlook
Category: Deploy, Self-Help and Troubleshooting
When installation CRM for Outlook, in order to install the Microsoft Dynamics CRM Connector for SQL Server Reporting Services, it's best not to use a named instance because at this step you get aa error message if you used a named instance and would have to either edit the configuration files, or re-do the install.
1st 10 seconds with CRM DYNAMICS
From: Quickcolourprint.com.au Richard in Perth, Western Australia
Version: Microsoft Dynamics CRM 4.0
Category: Configure
I spent hours trying to start my new CRM Dynamics online. You have to use Explorer, Fire fox browser does not seem to work. Explorer is brilliant and works!
CRM 4.0 SP8 OnPremise E-Mail Router and BPOS Exchange Online
Imagine CRM and Manage your e-Commerce with MS CRM
From: Addon Nice Technologies in Paris
Version: Microsoft Dynamics CRM 4.0
Category: Configure
Use Addon Nice Rating engine to generate campaign response and leads for subjects, products, contacts, accounts. Anonymous or authenticated modes. Manage dynamic images in your CRM with a new image entity and Addon Nice Server. Take your contacts directly from web, allow them to access crm features through dedicated Crm roles. Sell your Crm products using pricelists, discounts, units, currencies from Crm. Extend Crm products with options, images, translations, layout. Generate orders from web directly in Crm. Receive payments in new custom entity. Manage your web store. http://www.addonnice.com
How to customize the Print Preview form of any entity
How to customize the look and behavior of any CRM Grid
Adding tooltips to fields on forms
From: Marcello Tonarelli in Florence, Italy
Version: Microsoft Dynamics CRM 4.0
Category: Deploy
Tooltips are little help messages explaning a field or label (if you hover over a label you will notice a tooltip), I had a requirenment for adding a tooltip to a custom field with some custom help text. After some digging through i found out the correct JScript property and method: crmForm.all.my_custom_attribute_c.title = “Add a value here and it should get automatically populated..”;
More Than 8 Tabs on a Microsoft CRM Form
From: Marcrello Tonarelli in Florence, Italy
Version: Microsoft Dynamics CRM 4.0
Categories: Customize
In: C:\Program Files\Microsoft CRM Server\CRMWeb\Tools\FormEditor find your formeditor.aspx and select edit. Find the JavaScript variable _iMaxTabs and notice that it is set to 8. Change the value to your desired limitation, save and close, reset IIS and you should then be able to create the additional tabs needed from within the forms customization area.
Create Scenarios
From: The CRM Lady in Norwich, CT
Version: Microsoft Dynamics CRM 4.0
Category: Deploy
Learning Dynamics CRM? Mastering how it fits to your organization? Create small 1 paragraph scenarios based on staff roles and then use these to work through the system or to prepare training exercises.
Sorting on more than 1 column in a view
From: Nelson in Toronto
Version: Microsoft Dynamics CRM 4.0
Category: Other
Just hold down the SHIFT key and click the column heading and you can sort on multiple columns.
Choose the Entity, then Create the Activity
From: The CRM Lady in Norwich, CT
Version: Microsoft Dynamics CRM 4.0
Category: Sales
Choose the entity, then create the activity. For Example: When you select a contact and then create a phone call activity the phone number from the contact will auto-populate in the activity.
Creating Attribute Best Practice
From: The CRM Lady in Norwich, CT
Version: Microsoft Dynamics CRM 4.0
Category: Customize
When creating attributes that might map to other attributes within Dynamics CRM make sure that the type and length are the same. This also applies to importing data - Matching Field types and length makes the entire process more efficient.
LINQ to Dynamics CRM
From: Amanda Mattson in Lexington, MA
Version: Microsoft Dynamics CRM 4.0
Category: Developer Documentation
XrmLinq - LINQ to Dynamics CRM A lightweight library allowing you to query data in crm using linq. There is an entity mapper that generate c# and vb.net code. Take a look http://www.xrmlinq.com
Dynamics CRM instant messaging
From: edwardsdna in Wilmington
Version: Microsoft Dynamics CRM 4.0
Category: Other
Are you having trouble contacting a customer to arrange a meeting, respond to a service request, or obtain some critical information to move forward on a request? You’ve probably tried Phone Calls, and E-mail with little to no success. Here is another trick that you can pull from your hat if you have Microsoft Dynamics CRM 4.0 installed. Of course, whenever using this or other methods of communication with your Customer and Vendor base, you will always want to follow your company’s communication guidelines and business protocol. Read more about CRM Instant Messaging http://edwardsdnadynamicscrm.spaces.live.com/blog/cns!D5F22FDCDD6519D5!483.entry
Running CRM from a Web browser
From: Chris - Royal Borough of Kensington and Chelsea
Version: Microsoft Dynamics CRM 4.0
Category: Self-Help and Troubleshooting
Complaint: If you have run MS CRM ver 4.0 from a web browser, you may have noticed that CRM will open in the first of any existing web sessions you have already running. For example, it could be anything from a page in an intranet or something from Google. Solution: Open Internet Explorer. Select Tools from the menu bar. Click Internet Options. Click the Advanced tab. Uncheck Reuse Windows For Launching Shortcuts (under Browsing). Click OK. http://articles.techrepublic.com.com/5100-22_11-5222050.html
Microsoft CRM 4.0 SSRS 2008 Integration
CRM Desktop Shortcuts
From: Peledie in Bristol
Version: Microsoft Dynamics CRM 4.0
Category: Configure
A recent request prompted a quick solution. To create a shortcut to a CRM entity like New Case or New Lead: This example will create a new Case Form Shortcut 1. Navigate to Services then Cases and choose 'New' 2. If the URL is not visible, click Ctrl+N and the following screen will pop up: Copy the URL 3. Right click on your desktop and choose New then Shortcut. 4. Paste the URL into the box click next and give the shortcut a meaningful name. You can do this for any entity and is useful if you have an entity you regularly need to get to in a hurry.
Use Read-Only Fields on Workflows
From: Gibran in DR
Version: Microsoft Dynamics CRM 4.0
Category: Customize
Sometimes you may want to automatically update a field through a workflow, but don't want this field to be modified by the user. If a field is read-only you will find it is not possible to assign values to it on a workflow. To work around it, follow these steps: 1-Uncheck the "field is read only" option on Settings>Customization>(Entity)>Attributes 2-Access the workflow and add the properties you need on the field. 3- Go back and set the field to read-only once again.
Debugging Plug-ins
From: Anonymous in Vadodara
Version: Microsoft Dynamics CRM 4.0
Category: Developer Documentation
If you want to debug a plug-in (callout untill Microsoft Dynamics CRM Online 4), or a custom workflow designed in Workflow Foundation of .NET 3, on the Visual Studio Debug menu, click Attach to Process, and then IExplore Process. After you have done this, you can debug the assemblies you have written for plug-ins or custom workflows.
Set an Alarm for a Scheduled Activity
From: Crystal in Redmond
Version: Microsoft Dynamics CRM 4.0
Category: Marketing
If you use Microsoft Dynamics CRM Online for Microsoft Office Outlook and synchronize with tasks, phone calls, letters, and faxes you can get pop-up reminders from Outlook for “free!” When these activities are synced with CRM, you get 15 minute reminders. The reminder can’t be changed, but you get them. There’s an article in the Resource Center that explains in more detail. Manage your time and activities with help from reminders
Store your Scripts in Visual Studio
From: Paul McQ in London
Version: Microsoft Dynamics CRM 4.0
Category: Customize
Make sure you have a copy of all your onLoad or onChange scripts in Microsoft Visual Studio in a 'Form Scripting' project. This allows you to have all your scripts in a single place for Backup, Version Control and Future Reference.
Use a Dashboard
From: Paul McQuillan in London
Version: Microsoft Dynamics CRM 4.0
Category: Customize
Often users will want to avoid screen-clicking through multiple screens to reach the data they require. A one-stop-shop dashboard that lists all the crucial day to day data in a 'home' page format can be incredibly useful in boasting User Adoption, which is crucial to the success of a CRM project. Make sure your dashboard can be built quickly and simply without code, and you can keep this flexible enough to respond to your users' needs - consider using SharePoint 2007 and Dundas Visualization Web Parts.
OnLoad Script DueDate_DurationNull
From: CRM Neal & Associates Business Consultants, Inc. in Phoenix
Version: Microsoft Dynamics CRM 4.0
Category: Configure, Customize, Other
Use the following script shell when wanting to have the due date be set for current date. Found this helpful for logging phone calls, and tasks that were completed right away. When you open activity is populates today's date/time and then you can just fill in notes and select save and complete. info@nealabc.com var
CRM_FORM_TYPE_CREATE = 1; var CRM_FORM_TYPE_UPDATE = 2; switch (crmForm.FormType) { case CRM_FORM_TYPE_CREATE:
crmForm.all.actualdurationminutes.DataValue = null;
crmForm.all.scheduledend.DataValue = new Date(); break; case
CRM_FORM_TYPE_UPDATE: // do nothing break; }
Activate Language Pack
From: Erik in Best, Netherlands
Version: Microsoft Dynamics CRM 4.0
Category: Configure, Deploy
After installing the language pack, you need to activate the language for the environment you want to use them in. This can be done via System Settings -> Languages.
Using Outlook Favorites for Fast Access to CRM (video demo)
How To: Installing the Microsoft Dynamics CRM Online for Outlook Client
Improve Outlook Experience with CRM
Error occurred during Microsoft Dynamics CRM Online functionality
From: Michael in Stuttgart, Germany
Version: Microsoft Dynamics CRM Online for Outlook
Categories: Self-Help and Troubleshooting
Outlook add-in problems after 3.0 upgrade to CRM 4.0: After wasting a lot of time i have tried the solution from SonomaPartners. http://blog.sonomapartners.com/2008/01/outlook-add-in.html It was very simple, only renaming the file "outcmd.dat" to "outcmd.datold" eliminated the problem.
Keyboard shortcut to Form Assistant
From: Byron and Warren in Johannesburg, South Africa
Version: Microsoft Dynamics CRM 4.0
Categories: Self-Help and Troubleshooting
When you've opened up an Activity/Opportunity, for example, and you need to quickly open up the Form Assistant pane on the right-hand side of the window pane, press the following keys to activate it: Ctrl + Shift + F. That's sure to save you a split second or two.
Count your leads and other records
From: Irene in Redmond
Version: Microsoft Dynamics CRM 4.0
Category: Sales
Need an easy way to count your leads or other type of records?
- In any view, click Export Data to Excel, select Static worksheet with records from all pages in the current view, and then click Export.
- In the File Download dialog box, click Open.
- Look at the line number of the last line that contains data in the Excel file.
Change the Regarding on a history e-mail
From: Adrian in Sydney, Australia
Version: Microsoft Dynamics CRM 3.0
Categories: Self-Help and Troubleshooting
Change the Regarding on a History email.
- Go into the Opportunity (case, whatever) and delete the email from the history within CRM.
- Go back to Outlook, highlight the email (do not open) and then press Track in CRM. CRM will say that the email is already being tracked in CRM and would you like to make another copy. Select Yes.
- When you double-click the email you will notice that the regarding field is cleared and you can now re-associate it to the correct Opportunity etc.
Save as Completed – quicker than closing activities categories
From: MSCRM User in Bristol, UK
Version: Microsoft Dynamics CRM 4.0
Categories: Self-Help and Troubleshooting
Especially useful for creating an activity that you've already completed - like a phone call you didn't plan for: There is no need to create, save, close, and then save an activity again. Just start a new one, and then go to the file menu and select Save as Completed.
Multiple windows
From: The CRM Lady in Norwich, UK
Version: Microsoft Dynamics CRM 4.0
Category: Sales
Did you know you can open multiple windows running different parts of Microsoft Dynamics CRM Online, all at the same time? This multi-tasking feature is not often found in other CRM systems.
Tips in other languages
Windows Srv 2008 部署 Dynamics 解决 CISVC 无效问题
From: XK.qingdao, 青岛
Version: Microsoft Dynamics CRM 4.0
Category: Configure
对需要安装CRM的服务器，增加一个文件服务器的角色，在角色的功能中一定要选择索引服务，然后就OK了
Related Links
Microsoft Dynamics CRM Online Forums
Microsoft Dynamics CRM Online Team Blog
Microsoft Dynamics CRM Online Community
Microsoft Dynamics CRM Online
