Documentation and resources

This article contains a list of Microsoft Dynamics CRM Online documentation and other resources that you can access to find information to help you manage, extend, and configure your environment.

The links in this article are intended as a starting point to help you find the available resources. These links are to documentation, team blogs, community resources, and articles that may help you.

Getting support, knowledge base articles, and training

• Open a new support request.
• Search the knowledge base.
• Search for news group discussions that may contain answers to your questions by typing CRM in the Search For box, and selecting your preferred language. To search news group discussions, see Microsoft Discussion Groups.
• Search for topics that may contain answers to your questions in the CRM Online forum.
• Learn about Microsoft Dynamics CRM Online.
• Take free online courses or register for subscription courses at Microsoft Dynamics CRM Online Training.
• Get certified as a Microsoft Business Management Solutions Specialist for CRM, see Microsoft Certified Business Management Solutions Specialist for Microsoft Dynamics.

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Planning, deploying, and operating

• Download the Microsoft Dynamics CRM Online for Microsoft Office Outlook.
• Download the Microsoft Dynamics CRM Online E-mail Router.

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Extending

• Download the Microsoft Dynamics CRM 4.0 Deployment Software Development Kit.
• Learn how to create plug-ins, custom entities, and import data using the Microsoft Dynamics CRM Online SDK. For more information about extending Microsoft Dynamics CRM 4.0, see the Microsoft Dynamics CRM Online Developer Center.
• Download foundation building information to help you build your custom Microsoft Dynamics CRM Online solution from the Developer Ramp up Kit for Microsoft Dynamics CRM Online 4 article.
• Get code samples created by Microsoft developers and support engineers to help with your customization in the MSDN Code Gallery and type CRM in the Search box to get code that you can use.
• Get code samples created by customers and others from the Codeplex Open Source Community and type Dynamics CRM in the Search Projects box to get list of available code.
• Download a white paper about developing applications with Microsoft Dynamics CRM Online from Developing ISV Applications using Microsoft Dynamics CRM 4.0.

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Blogs and other resources

• Visit the Microsoft Dynamics CRM Online Resource Center for articles and links to other resources.
• Visit the Microsoft Dynamics CRM Online Team Blog often for articles relevant to managing your implementation.
• Visit the Microsoft Dynamics CRM OnlineTeam Blog often for articles relevant to your implementation.
• Read a different kind of CRM blog at A CRM Riff for updates on what is going on with the MVP and CRM world.
• Consult with members of the CRM community at Microsoft Dynamics CRM Online Community.
• See how you can contact an expert for advice, information, and tips by visiting the Microsoft MVP directory.

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Need a software solution?

• If you are looking for a software solution for Microsoft Dynamics CRM Online, such as for integration or for a specific feature, search for a partner who can help you at Microsoft Dynamics Partner Solutions.

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