Microsoft Dynamics CRM 4.0 Resource Center for On Premise

Articles and videos to help you work better in Dynamics CRM 4.0

Downloads Microsoft Dynamics CRM for Outlook Microsoft Dynamics CRM E-mail Router Available downloads for Microsoft Dynamics CRM	Support For fast, 24x7 support, search the Microsoft Knowledge Base or CustomerSource Contact your system administrator or helpdesk for assistance For paid and pre-paid service agreement incidents, see Microsoft Support
Community Read forums Read tips from other users Read the CRM team blog	Training and Events View available training Learn about customer conferences

Sales 10 steps to get started with sales Article (4/11/2008)	Sales Customizing CRM made easy Blog Post (1/18/2007)
General Interest Video: Converting records Video (11/2/2009)	Sales Key steps to get started with Microsoft Dynamics CRM for Outlook Article (11/2/2009)
Marketing 4 ways to put campaign responses to work for you Article (1/1/2008)	Sales CRM 4.0 Simplified Sales Process Scenario Blog Post (5/16/2009)
General Interest 9 steps to get started with reporting Article (2/13/2009)	Customization 11 things to know about customization Article (1/1/2008)

Sales Getting Started: CRM Mobile Express Blog Post (7/23/2009)	General Interest Import your Outlook contacts into Microsoft Dynamics CRM Article (4/16/2009)
General Interest Importing price lists Article (9/15/2009)	General Interest Video: Converting records Video (11/2/2009)
General Interest Importing Outlook contact data that includes notes Article (4/15/2009)	General Interest Importing Outlook contact data that includes categories Article (4/15/2009)