Microsoft Dynamics CRM Resource Center for On Premise

Find articles, diagrams, and videos to help you work better.

Downloads Microsoft Dynamics CRM for Outlook Microsoft Dynamics CRM E-mail Router Available downloads for Microsoft Dynamics CRM	Support For fast, 24x7 support, search the Microsoft Knowledge Base or CustomerSource Contact your system administrator or helpdesk for assistance For paid and pre-paid service agreement incidents, see Microsoft Support
Community Read forums Read tips from other users Read the CRM team blog	Training and Events View available training Learn about customer conferences

Customer Service Are you being served? Follow a service activity from call to reservation Article (1/1/2008)	Customer Service Reschedule an appointment in 1 minute Article (1/1/2008)
Customer Service Follow a case from call to closure Article (1/1/2008)	Customer Service Keep customers coming back with follow-up services Article (1/1/2008)
Customer Service Keep your Service Calendar healthy when an employee isn't Article (1/1/2008)	Customer Service Are you neglecting any customers? Run a report to find out Article (1/16/2009)

General Interest Video: Sharing and assigning records Video (6/23/2009)	General Interest Video: Converting records Video (11/2/2009)
Customer Service 10 steps to get started with customer service Article (2/26/2009)