Microsoft Dynamics CRM Online Resource Center for Online

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Customer Service Are you being served? Follow a service activity from call to reservation Article (1/1/2008)	Customer Service Reschedule an appointment in 1 minute Article (1/1/2008)
Customer Service Follow a case from call to closure Article (1/1/2008)	Customer Service Keep customers coming back with follow-up services Article (1/1/2008)
Customer Service Keep your Service Calendar healthy when an employee isn't Article (1/1/2008)	Customer Service Are you neglecting any customers? Run a report to find out Article (1/16/2009)

General Interest Video: Sharing and assigning records Video (6/23/2009)	General Interest Video: Cleaning up duplicate data Video (9/10/2009)
Customer Service 10 steps to get started with customer service Article (2/26/2009)	General Interest Video: Simplify scheduling with services Video (9/10/2009)
Customization Video: Automate common tasks with workflows Video (9/15/2009)	General Interest Video: Converting records Video (11/2/2009)