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Sales 10 steps to get started with sales Article (4/11/2008)	Sales Customizing CRM made easy Blog Post (1/18/2007)
General Interest Video: Converting records Video (11/2/2009)	Sales Key steps to get started with Microsoft Dynamics CRM Online for Outlook Article (11/2/2009)
Marketing 4 ways to put campaign responses to work for you Article (1/1/2008)	Sales CRM 4.0 Simplified Sales Process Scenario Blog Post (5/16/2009)
General Interest 9 steps to get started with reporting Article (2/13/2009)	Customization 11 things to know about customization Article (1/1/2008)

Sales Getting Started: CRM Mobile Express Blog Post (7/23/2009)	General Interest Video: Create and apply e-mail templates Video (11/2/2009)
General Interest Video: Using the Import Data Wizard Video (11/2/2009)	General Interest Video: Converting records Video (11/2/2009)