You must select at least one source
You must select at least one source
You must select at least one source
Using duplicate detection

This video walks you through the steps for running a duplicate detection job. Then, you learn how to merge or delete any duplicate records. Length: 3:50 minutes

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Getting your personnel started with Microsoft Dynamics CRM for Outlook

Set up your personnel to use Microsoft Dynamics CRM for Microsoft Office Outlook, and send them instructions how to get started.

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Sales and Marketing
Getting started with importing
Video: Using the Bulk Export Tool
Import your Outlook contacts into Microsoft Dynamics CRM
Importing data overview
Follow a workflow from creation through action

With several ways to create workflows and millions of ways to use them, where do you start? Follow a workflow through a complete life cycle, from creating the workflow through to keeping an eye on it to make sure it's doing what you want it to do.

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Service
Understanding workflow structure
Blog about workflow
Close multiple activities with a workflow
Using workflows to automate common business tasks
Tricks and tips from people who use Microsoft Dynamics CRM

The Microsoft CRM community is sharing their best practices, shortcuts, and tips for using Microsoft Dynamics CRM.

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Available downloads for Microsoft Dynamics CRM

Review the software downloads available for the latest version of Microsoft Dynamics CRM Online.

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