This task requires permissions that are found in all default security roles Defined sets of privileges.The security role assigned to a user determines which tasks the user can perform and which parts of the user interface the user can view. All users must be assigned at least one security role in order to access the system.. More information about specific permissions and performing this task while offline: Common Task Permissions
Open the record that you want.
For most record types, click the Notes tab.
On the E-mail form, click the Attachments tab.
On the Service Activity form, click the Service Activity tab.
On the Case form, click the Notes and Article tab.
Double-click the status row of the note that contains the attachment you want to remove.
To keep the note, but remove the attachment, in the Note form, in the File Attachment area, click Remove, click OK, and then click OK again.
- OR -
To remove the note and the attachment, on the Actions menu, click Delete Note, and then click OK.
Click Save or Save and Close.
You cannot update an attached file. Instead, save the file on your computer and edit the file, delete the attachment, and then attach the edited file.