[Applies to: Microsoft Dynamics CRM 4.0]

Special Cases

Record Type	Notes	More Information
Accounts	Can also be deactivated.	Work with Accounts
Activities in Queues	When you delete an e-mail message in a queue, it is removed from the queue, but is not deleted as an active activity. To delete it, you must delete it from the Activities list. When you delete other activity types from a queue, the activity record is deleted both from the queue and from Microsoft Dynamics CRM Online.	Work with Queues
Business Units	Can be deactivated, but not deleted.	Work with Business Units
Cases	Can also be canceled.	Work with Cases
Contacts	Can also be deactivated.	Work with Contacts
Knowledge Base Articles	Articles must be unpublished from the knowledge base before being deleted.	Work with Articles
Invoices	Canceled or completed invoices cannot be deleted. Completed invoices can be canceled.	Work with Invoices
Leads	Can also be disqualified.	Work with Leads
Marketing Lists	Can also be deactivated.	Work with Marketing Lists
Orders	Only active orders can be deleted. As an alternative, orders can be canceled.	Work with Orders
Opportunities	Can also be closed.	Work with Opportunities
Price Lists	Can also be deactivated.	Work with Price Lists
Products	Can only be deleted from the product catalog in the Settings area.	Work with Products
Quick Campaigns	Deleting a quick campaign record deletes all of the activities created by the quick campaign, even if those activities were not yet complete.	Work with Quick Campaigns
Quotes	Only draft quotes can be deleted. You can select Revise on the Actions menu to return an active quote to draft status.	Work with Quotes
Services	Can be deactivated, but not deleted.	Work with Services
Teams	Can remove members, but cannot delete or deactivate.	Work with Teams
Users	Can be deactivated, but not deleted.	Manage a User's Record