Did you encounter an error or problem when you tried to sign in to Microsoft Dynamics CRM with your Microsoft account credentials? One of the suggestions in this article might help you resolve the issue and sign in successfully.
When you sign in, make sure that you’re doing the following:
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Are you using the correct URL for your Microsoft Dynamics CRM organization? If you’re not sure what yours is, visit http://crm.dynamics.com and then click the Customer Login button. Enter your Microsoft account. If you belong to one organization, it will open. If you belong to several, a list of organizations you belong to will be displayed.
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To use Microsoft Dynamics CRM, your CRM administrator sent an invitation to your Microsoft account e-mail address. Verify that you’re using the same Microsoft account e-mail address that the invitation was sent to.
I receive this license error: “The selected user or the user trying to log on has not been assigned a security role, and does not have sufficient privileges for this action.â€
This error must be fixed by someone with the permission to add security roles to users in Microsoft Dynamics CRM, such as your system administrator. See Assign a security role to a user for the steps to do this.
When I try to sign in to Microsoft Dynamics CRM, Internet Explorer continues to redirect to another web page and gets into a loop until I close the Internet Explorer window.
To avoid this error, add the URLs used for Microsoft Dynamics CRM to trusted sites in Internet Explorer:
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In Internet Explorer, on the Tools menu, select Internet Options.
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On the Security tab, in the Select a zone to view or change security settings section, click Trusted sites.
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Click Sites.
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In the Trusted sites dialog box, type the following URLs in the Add this website to the zone text box:
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http://*.dynamics.com
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http://*.live.com
After you add each one, click the Add button.
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If you receive a dialog box that states Sites added to this zone must use the https:// prefix, clear the Require server verification (https:) for all sites in this zone check box.
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Click Close and then click OK.
I’m having a problem with my Microsoft account user name or password.
If you are having a problem with your Microsoft account user name or password, see the article Troubleshooting Live Services Sign In Failure for help.
I'm using my correct user name and password, but still receive an error.
If you are still receiving an error, you might be using the wrong sign-in page. This sign-in page is for users who have a Microsoft account. If you use a Microsoft online services to sign in to Microsoft Dynamics CRM, visit Microsoft Office 365 and then click Sign In.
Why do I have to sign in to Microsoft Dynamics CRM again? Can I change the amount of time I'm signed in?
Microsoft Dynamics CRM keeps you signed in for 8 hours. When you've been signed in for 7 hours and 40 minutes, a message will appear warning that your session is about to expire, and you then have 20 minutes to respond. Click OK, sign in again, and then click the back button on your browser to return to the area of Microsoft Dynamics CRM in which you were working. It's not possible to change how long that you stay signed in.
