General Interest
Set the option to send and receive email from a user or queue
Can I do this task?
This task requires a manager, vice president, CEO-Business Manager, System Administrator, or System Customizer security role or equivalent permissions. More information about specific permissions and performing this task while offline: Email Permissions
If this option is not set correctly, email is not sent and you see the following message: "This message has not been submitted for delivery."
In the Navigation Pane, click Settings, click Administration, and then click Users.
- OR -
In the Navigation Pane, click Settings, click Business Management, and then click Queues.
Open the user or queue you want to modify.
Under E-mail Access Configuration, select how email will be processed.
- None.
Email is not sent or received.
- Forward Mailbox
Email is forwarded from another email address.
- Microsoft Dynamics CRM for Outlook
Email is sent and received with Microsoft Dynamics CRM for Outlook.
- E-mail Router
Email is sent and received with the Microsoft Dynamics CRM E-mail Router. If this item is selected, the Allow credentials check box is displayed. To require that credentials be entered, select the check box.
Click Save or Save and Close.
| Note |
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If you have selected an email option, verify that there is a valid email address in the E-mail box.
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If you select Microsoft Dynamics CRM for Outlook as your email option, you must also allow Microsoft Dynamics CRM to send mail through Microsoft Dynamics CRM for Outlook.
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See Also
