Resolve red text in e-mail message addresses
E-mail messages that appear as red text with the Unresolved Address button cannot be matched to records in Microsoft Dynamics CRM Online. These messages contain e-mail addresses that are either not related to a user, account, contact, or lead record, or are related to multiple records. You can match the e-mail address to an existing record or create a new record.
- Open the message.
- Double-click the unresolved e-mail address.
- In the Resolve Address dialog box, do one of the following procedures:
- Click OK.