Getting started with CRM mobility

Mobile solutions for Microsoft Dynamics CRM Online enable companies to enhance the performance of their business by giving people access to CRM data and information wherever and whenever they need it, while keeping costs under control. With a choice of mobile solutions, Microsoft Dynamics CRM Online gives companies the flexibility to achieve rapid return on investment today and innovate for tomorrow.

Mobile Express

Mobile Express for Microsoft Dynamics CRM gives users access to Microsoft Dynamics CRM Online data through a Web browser on a mobile device. Mobile Express is an easy-to-use extension of Microsoft Dynamics CRM Online that allows the ability to view, create, and modify CRM data on any Internet-capable mobile device.

Requirements to access Mobile Express

You must have an Internet or intranet connection to use Mobile Express; you can access it in either of two ways:

• To access Microsoft Dynamics CRM Online from your mobile Web browser, go to the URL for Mobile Express. Typically this is https://<CRM_server>/m where <CRM_server> is the name of the server you use to access CRM. Your system administrator will have the appropriate URL.
• To access Microsoft Dynamics CRM Online from your mobile Web browser, go to http://crm.dynamics.com and log in.

Supported browsers and devices

Mobile Express for Microsoft Dynamics CRM is available through many mobile devices, operating systems, and browsers. If your device’s browser supports HTML 4.0 (or newer) and JavaScript, you have met the basic requirements to use Mobile Express. You do not need to install an application on your mobile device in order to use Mobile Express. You can access its full functionality by simply logging in through your mobile browser.

As of March, 2011, Mobile Express supports the devices in the following list, among many others. Because we strive to support the broadest possible audience of mobile users, this list might grow. So, even if you do not see your device, you should try to access Mobile Express.

Supported devices, listed by operating system

Windows Phone 7

Other versions of Windows Mobile

Palm WebOS

Nokia

Android

Apple

Blackberry

Partner Solutions

We have partners that offer solutions to enhance and extend the features and capabilities of Mobile Express. Visit their Web sites for more information:

CWR Mobility

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