After you save a case, you can add an activity, an attachment, or a system job.

As the first step of resolving a case, you can view the total amount of time spent on that case. You can view this information without actually resolving the case.

Concepts:

• Supporting Customer Service with Microsoft Dynamics CRM
  
  
• Creating Queues for Incoming Cases
  
  
• Use Queues to Manage Your Activities and Cases
  
  

Actions:

• Create or edit a case
  
  
• Resolve a case
  
  
• Restore ribbon controls to forms
  
  
• Reactivate a case
  
  
• Assign a case to a queue
  
  
• Use the Closed Activity list
  
  
• Send an article from a case
  
  

See Also