Change the status of a service activity

Can I do this task?

After a service activity is created, you can change the service activity status The state of a record or activity. For example, a case can be Active or Resolved, and an e-mail activity can have a status of Draft or Sent. Status is also used by workflow rules to determine when to move to the next stage in a workflow or sales process.. The status of a service activity is displayed in the Service calendar and the Workplace calendar.

1. In the Navigation Pane, click Service, and then click Service Calendar.
2. On the Service calendar, select the service activity you want to change.
3. In the Actions group, click Change Status.
4. In the Change Status dialog box, in the Show Time As list, select the new status, and then click OK.

   The status of the service activity is updated and the color of the service activity time slot changes.

Note

When you close a service activity, the activity becomes read-only and cannot be edited.