Reactivate a closed lead
You disqualify a lead by closing the lead record. Closed leads can be reactivated. Deleted leads are permanently removed and cannot be reactivated. When you reactivate a lead, you save time by not having to re-enter any data and you maintain the original history of the lead.
- In the Navigation Pane, click Sales, and then click Leads.
- In the View list, click Closed Leads.
- In the list of closed leads, open the lead you want to reactivate.
- In the Actions group, click Reactivate Lead.
- In the Confirm Lead Activation dialog box, click OK.
- Click Save or Save and Close.