Default service reports
The following service reports are available:
This topic shows you how to use the different reports. To find more information, when you generate a report, click Help, and then click Help on This Page.
- Case Summary Table Report
Use this report to find out what kind of cases are being opened and resolved.
- Neglected Cases Report
Use this report to identify cases that have not been contacted in the specified number of days.
- Service Activity Volume Report
Use this report to review the patterns in service activity volume.
- Top Articles Report
Use this report to identify the most frequently used articles.
If the default reports don't provide the information you need, try creating an Advanced Find search, and exporting the results to Microsoft Office Excel.
This topic documents the list of default reports as they were shipped. If this list differs from the reports that are available to you, contact your report administrator or system administrator for information about the customized reports.