Enable or disable a user record

You can disable a user's record to prevent the user from being able to access Microsoft Dynamics CRM.

1. In the Navigation Pane, click Settings, click Administration, and then click Users.
2. Do one of the following:
   • Enable a user record
     1. Click Disabled Users in the view drop-down list.
     2. In the list of users, select the user records that you want to enable.
     3. On the Users tab, in the Records group, click Enable.
     4. In the confirmation message, click OK.
   • Disable a user record
     1. In the View list, click Enabled Users.
     2. In the list of users, select the user records that you want to disable.
     3. On the Users tab, in the Records group, click Disable.
     4. In the confirmation message, click OK.

Notes

• If you select a user record that is already enabled and follow the steps to enable it, the user record remains enabled.
• If you disable a user record and that user is the owner of a workflow rule or active system job, those system jobs may fail.