Use resource groups Groups of two or more resources (users, facilities, or equipment) that can be scheduled interchangeably. to group users, facilities The physical spaces, such as conference rooms or service bays, where service activities can be performed., and equipment The tools or assets used to perform a service activity. as part of the selection rules The sets of criteria that specify which personnel, equipment, facilities, or resource groups are required to perform services, or how to select these resources, based on parameters such as quantity and capacity. for a service A type of work performed for a customer by one or more resources. Services are schedulable activities..