Scheduling Users and Other Resources
Scheduling resources includes the following tasks:
Selecting the Resources That Perform Services
To select resources, you create selection rules for the service that details what combination of individual personnel, equipment, and facilities, or resource groups is required when someone schedules this service.
If you have groups of resources with similar skills or skill levels that can be scheduled interchangeably, you can create resource groups for easier selection. More information: Defining Rules and Resources for Services
Defining When Your Resources Are Available
You can manage the schedule of individual resources by scheduling the availability of each resource. This includes vacations, time-off, working hours, capacity, and maintenance.
Scheduling 0rganization-Wide Closures
You can set the days your organization is closed for holidays and other events. You can exempt individual resources from the closure schedule.